I was charged a ka tariff at two supermarkets,

I think its foolhardy for safcom to let merchants choose and also fix the amount to charge clients using the service - worst case, they do not even put a notice of the same and one has to first query some ussd code to find out the tariff in place.

Yesterday morning Bob Con Me More was hosted on the Person of Interest show, he actually admitted that Safaricom has moved away from its mwananchi level that has seen it grow up. He acknowleged that they have gone to sit and operate in Nairobi and became unreachable. Further he admitted to mistakes in recent post pay ,big box and bundles drama. He said he's afraid they're loosing touch that could cost them in future. He stated cartegorically that " I do not work for shareholders but for these people";he was pointing to a drawing in his office that showed wananichi going about their business on interior streets. If you could get the video..listen to him.

@whiteowl Why would a business choose to charge it's customer's more and give the money to safaricom? or do businesses pocket the extra?
If it's the latter charging customers 10 to 5 percent, as in nakujua's case just to process payment is just wrong.

because the alternative is businesses paying safcom the transaction fees

but some businesses are not charging customers that transaction fee, what about those blueband bandika promotions that are usually attached to loafs za mikate