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Dyer & Blair to Charge 100/= CDS Monthly Fee
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mozenrat
#31 Posted : Wednesday, March 11, 2015 4:24:41 AM
Rank: Veteran

Joined: 5/18/2008
Posts: 796
This is not a "nowadays" problem. Things have always been like this

Boris Boyka wrote:
I discovered that companies nowadays employ receptionists,sales personell & customer care ladies basing on looks and not knowledge/knowhow and pay peanuts..of course such a person won't ask a higher salo. I once Inquired from
1. Different Insurance agents of the same firm.
2. Bankers in different branches of same bank in one town..then went to other towns.
I got variied answers on same product and service.
The agents do not know facts about what they sale...
furthemore they also don't know the rates offered by their competitors on same products and services... As @MB said...you now begin to educate them...Surely that "pre training" misses something...You need to be informed about the organisation you work in at least 80%...I was surprised that one banker didn't know the financial perfomances..by q hy &fy.....his employer...IGNORANCE. watu wako tu ndeee ..busy body...hawezi jua his/her surrounding.
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Mariacha
#32 Posted : Wednesday, March 11, 2015 10:42:14 AM
Rank: Member

Joined: 5/4/2011
Posts: 115
Boris Boyka wrote:
I discovered that companies nowadays employ receptionists,sales personell & customer care ladies basing on looks and not knowledge/knowhow and pay peanuts..of course such a person won't ask a higher salo. I once Inquired from
1. Different Insurance agents of the same firm.
2. Bankers in different branches of same bank in one town..then went to other towns.
I got variied answers on same product and service.
The agents do not know facts about what they sale...
furthemore they also don't know the rates offered by their competitors on same products and services... As @MB said...you now begin to educate them...Surely that "pre training" misses something...You need to be informed about the organisation you work in at least 80%...I was surprised that one banker didn't know the financial perfomances..by q hy &fy.....his employer...IGNORANCE. watu wako tu ndeee ..busy body...hawezi jua his/her surrounding.


Thats the case with sufferingcom customer care, eiatel customercare... most of the guys have no idea what is your problem is even if you explain 100,000 times. they all give you different solution, and one eventually works.
the warmer the blankets, the colder the future
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Mariacha
#33 Posted : Wednesday, March 11, 2015 10:46:48 AM
Rank: Member

Joined: 5/4/2011
Posts: 115
Angelica _ann wrote:
mlennyma wrote:
MaichBlack wrote:
Murang'a wrote:
I trade with D&B at times but I dont like how they handle clients they hang up the phone, give misguided info. I have even seen its easier to win a lottery than to get a reply of an email from this guys.

I was at Dyer and Blair and I was very pissed. Three ladies at the counters and they don't have even the most basic information!!! I ask for details on opening a nominee account. No info. They ask each other and each has contradictory information. The lady goes to the back and comes with different info. She tells me I am apparently supposed to bring documents of the third party. THEY will be operating the account on behalf of the third party! I'm like, are you kidding me? You will be deciding the shares to buy and sell? I am the one who is supposed to be doing that. She goes to the back comes back and tells me it is okay, I can be the one running the account. I ask her which of my documents they require. She says none!!! ask her how do I operate the account and they have absolutely none of my data connected to the account! Argument... She insists that as far as the details of the third party are there I can just operate the account. Then I ask her, what if a random person comes and tries to operate the account now that it doesn't have my info. She thinks for a minute and goes to the back. Comes back and tells me that actually my documents are actually required. Then she tells me I need to pay to open the account. I am task her how much. The three of them get into a heated debate. Everyone has their own figure! You guessed it. She goes to the back. Comes and tells me 3k. I ask her if it also attracts the 100/= monthly ledger fee. She is not sure. The other two are also not sure! Back to the back....

Dyer and Blair are brokers and I have dealt with them for years. They are okay but the lack of basic information by their employees is very annoying.

that small lady is always sad and unwelcoming even the way she answers questions, I concluded they are poorly paid with no incentives

The poor ladies could have been charmed by @MB's looks and portfolio.


Am just from talking with their online team lead and she said this year they have charged me 900/- in advance, 3 months discount.. hehehe. doesnt make sense why they are doing it in advance.
the warmer the blankets, the colder the future
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young farmer
#34 Posted : Wednesday, March 11, 2015 10:50:43 AM
Rank: New-farer

Joined: 9/25/2012
Posts: 58
Location: kenia
Why should you deal with Dyer and Blair when banks like Equity place your order through email or phone. Scan email order processed cave man can do it.
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subaru
#35 Posted : Wednesday, March 11, 2015 10:55:54 AM
Rank: Member

Joined: 3/15/2010
Posts: 391
Location: nairobie
mlennyma wrote:
MaichBlack wrote:
Murang'a wrote:
I trade with D&B at times but I dont like how they handle clients they hang up the phone, give misguided info. I have even seen its easier to win a lottery than to get a reply of an email from this guys.

I was at Dyer and Blair and I was very pissed. Three ladies at the counters and they don't have even the most basic information!!! I ask for details on opening a nominee account. No info. They ask each other and each has contradictory information. The lady goes to the back and comes with different info. She tells me I am apparently supposed to bring documents of the third party. THEY will be operating the account on behalf of the third party! I'm like, are you kidding me? You will be deciding the shares to buy and sell? I am the one who is supposed to be doing that. She goes to the back comes back and tells me it is okay, I can be the one running the account. I ask her which of my documents they require. She says none!!! ask her how do I operate the account and they have absolutely none of my data connected to the account! Argument... She insists that as far as the details of the third party are there I can just operate the account. Then I ask her, what if a random person comes and tries to operate the account now that it doesn't have my info. She thinks for a minute and goes to the back. Comes back and tells me that actually my documents are actually required. Then she tells me I need to pay to open the account. I am task her how much. The three of them get into a heated debate. Everyone has their own figure! You guessed it. She goes to the back. Comes and tells me 3k. I ask her if it also attracts the 100/= monthly ledger fee. She is not sure. The other two are also not sure! Back to the back....

Dyer and Blair are brokers and I have dealt with them for years. They are okay but the lack of basic information by their employees is very annoying.

that small lady is always sad and unwelcoming even the way she answers questions, I concluded they are poorly paid with no incentives


kuna mtu amemulikwa hapa
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kachero
#36 Posted : Wednesday, March 11, 2015 11:05:57 AM
Rank: Member

Joined: 9/12/2006
Posts: 42
Placed them a call a couple of minutes ago, since they are yet to reply the email.Same information about this 'Annual discounted deduction' as they have given to @Mariacha. However the customer executive couldn't explain how what was initially advertised as MONTHLY charge is being now effected as ANNUAL fee and deducted in ADVANCE.Also she muttered something of a management decree and change in policy with a final word..."We shall be sending emails to the customers". Will be waiting for this
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MaichBlack
#37 Posted : Wednesday, March 11, 2015 12:17:28 PM
Rank: Elder

Joined: 7/22/2009
Posts: 7,858
Who told them you will be with them the whole year??? You might be moving your account to another broker next week!!

Why deduct the money for the whole year in advance? Or they are the only ones who know something called time value of money???
Never count on making a good sale. Have the purchase price be so attractive that even a mediocre sale gives good returns.
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Boris Boyka
#38 Posted : Wednesday, March 11, 2015 12:38:38 PM
Rank: Veteran

Joined: 11/15/2013
Posts: 1,977
Location: Here
Where is @guru, mtetezi wao na life member hukosmile
Everybody STEALS, a THIEF is one who's CAUGHT stealing something of LITTLE VALUE. !!!
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guru267
#39 Posted : Wednesday, March 11, 2015 1:12:02 PM
Rank: Elder

Joined: 1/21/2010
Posts: 6,675
Location: Nairobi
When did the monthly fee change to an annual fee?

I mean I transact almost everyday so I don't really mind this charge but to deduct annual fees from clients who are not transacting is bordering on criminal.

I saw the debit off my account a few days ago and just shrugged it off but I understand where the angry guys are coming from!
Mark 12:29
Deuteronomy 4:16
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mlennyma
#40 Posted : Wednesday, March 11, 2015 1:14:45 PM
Rank: Elder

Joined: 7/21/2010
Posts: 6,194
Location: nairobi
MaichBlack wrote:
Who told them you will be with them the whole year??? You might be moving your account to another broker next week!!

Why deduct the money for the whole year in advance? Or they are the only ones who know something called time value of money???

iam trying to imagine the money they are keeping for services not rendered yet without ones authority if indeed they deduct in advance
"Don't let the fear of losing be greater than the excitement of winning."
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