Rank: Elder Joined: 12/17/2009 Posts: 3,583 Location: Kenya
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Fullykenyan wrote:washiku wrote:Fullykenyan wrote:kalenjinherdsboy wrote:Dealing with government officials is a stressful experience anywhere in the world.
Has your friend tried contacting the universities by phone or post box? Not really everywhere is like that. My wife works with the Government here ,where we stay and she told me as a government official, she is required to answer every mail in a period not exceeding 5 days upon receiving it. Where i went to University, answering an email is even shortened to three days. Yes he tried calling but no success. Haiya...kwani which world do I live in? Upto 3-5 days to respond email is acceptable? I never leave an email unanswered for more than a day. In fact, most times it will be within 30mins. For those days you are busy in a whole day meetings or trainings, an auto-response will be clearly in place warning you there will be a delay, mostly of a few hours. Mails are even available on phones these days surely. @washiku, what i meant is a grace period of up to 3 days.In some cases,one has to do consult their seniors.However, in most case,up to 90 percent, you receive a reply on the same day. Anyway, that we have People like you in kenya shows that it is not all gloom and doom. I think it's always good to confirm receipt and explain any delay where appropriate - but some of the government institutions do not even have internet connections to access those emails.
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