A Swiss market research firm has ranked Britam as the best insurance company in Kenya in quality of customer service.













International Certification Association GmbH awarded Britam the QUDAL - QUality award after surveying 1,200 Kenyans on which insurance company’s products they would buy purely based on quality and not price.


The research, the maiden one in Kenya, was conducted in June this year over the Internet. It does not measure market share or power of a brand, but only experience, satisfaction with the quality of the service and the offer on the market as perceived by respondents.


“Britam has a strong engagement with the customers through a robust customer relationship management system,” said Benson Wairegi, the MD of Britam.

CMA will only take action or be a friend of the court just like the Mortician. First it need to get the facts concerning Mumias and Britam-Acorn-Cytton ridge cases. From there it will be able to apply its law if it finds people culpable of fraud and Auditors having acted illegally or unethically.
The best thing is for CMA to fine, bar, or restrict those who are culpable from trading in shares, freeze the shares they hold in any firm etc.
CMA will need to work with DPP and Anti-corruption council.
If the Britam case will be resolved out of court, CMA will still need to gather info and fine wrong doing.
What could make Britam-Acorn-Cytton settle their case out of court and what will Britam gain or lose as a public firm?

@Realtreaty, its 5 months now. Do something

Rink??? Support your statement.

Substantiate.