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RMA twitter gaffe!!
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Cammarada
#1 Posted : Friday, October 24, 2014 11:23:31 AM
Rank: Member


Joined: 8/14/2007
Posts: 20
This will go down as a case study in PR management classes for a long time.

“@bharatthakrar spoken to the CEO, his message is that our team is enjoying #MashujaaDay today; putting families first, but a technical rep.”

“@bharatthakrar will be in touch to discuss one-to-one your outburst here & what can be done. For today; have a cold tusker & enjoy the day.”
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muganda
#2 Posted : Friday, October 24, 2014 12:12:58 PM
Rank: Elder


Joined: 9/15/2006
Posts: 3,905
Car was bought at CMC. Guy raised issue on public holiday copying Landrover SA, on social media provoking use of word 'outburst' from RMA.

Scangroup has many issues too. How would they respond if their linen was aired in the public, when you're not fully to blame? Many people/organisations would be miffed and defensive.
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maka
#3 Posted : Friday, October 24, 2014 12:32:52 PM
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Joined: 4/22/2010
Posts: 11,522
Location: Nairobi
Ebb explain to some of us who are daft pole pole...what happened
possunt quia posse videntur
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washiku
#4 Posted : Friday, October 24, 2014 12:38:13 PM
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Joined: 5/9/2007
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McReggae
#5 Posted : Friday, October 24, 2014 1:02:07 PM
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Joined: 6/17/2008
Posts: 23,365
Location: Nairobi
Pray Pray Pray Pray

Quote:
"None of our other high profile customers have ever resorted to discussing their issues and slating us in the public arena. Generally owners of these type of vehicles (and we have many delighted such customers) are private, discreet and very friendly."
..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".
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Angelica _ann
#6 Posted : Friday, October 24, 2014 1:04:12 PM
Rank: Elder


Joined: 12/7/2012
Posts: 11,909
Kuna beef mahali hapa! Something is not right!
In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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Buster
#7 Posted : Friday, October 24, 2014 1:11:50 PM
Rank: Veteran


Joined: 5/17/2007
Posts: 1,345
My take is this. The Scanad guy called them to come pick his car on a holiday. They told him no staff is available until the following day. Now him being a 'big big somebody' in Kenya... thought.. 'oooh no they didn't'! Not to me! How could they? Then to get back at them decided to use social media.
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washiku
#8 Posted : Friday, October 24, 2014 1:13:54 PM
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Joined: 5/9/2007
Posts: 13,095
McReggae wrote:
Pray Pray Pray Pray

Quote:
"None of our other high profile customers have ever resorted to discussing their issues and slating us in the public arena. Generally owners of these type of vehicles (and we have many delighted such customers) are private, discreet and very friendly."


If a customer who spent 30m could be wished away like this, I wonder how me a toyo guy would be treated.smile
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Sober
#9 Posted : Friday, October 24, 2014 1:13:56 PM
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Joined: 11/27/2007
Posts: 3,604
Maybe they told a teetotaler to have a cols 'Tusker' that is what pissed the ninja off
African parents don't know how to say sorry.. the closest you will get to a sorry is a 'have you eaten'
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Swenani
#10 Posted : Friday, October 24, 2014 2:09:03 PM
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Joined: 8/15/2013
Posts: 13,237
Location: Vacuum
washiku wrote:
McReggae wrote:
Pray Pray Pray Pray

Quote:
"None of our other high profile customers have ever resorted to discussing their issues and slating us in the public arena. Generally owners of these type of vehicles (and we have many delighted such customers) are private, discreet and very friendly."


If a customer who spent 30m could be wished away like this, I wonder how me a toyo guy would be treated.smile


So are you implying that if he wants to bankat midnight, the banks should open wake up staff to go and serve him?

There is a reason some days are called weekdays, public holidays and weekends and the reason why we have working hours!!
If Obiero did it, Who Am I?
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McReggae
#11 Posted : Friday, October 24, 2014 2:11:41 PM
Rank: Elder


Joined: 6/17/2008
Posts: 23,365
Location: Nairobi
Swenani wrote:
washiku wrote:
McReggae wrote:
Pray Pray Pray Pray

Quote:
"None of our other high profile customers have ever resorted to discussing their issues and slating us in the public arena. Generally owners of these type of vehicles (and we have many delighted such customers) are private, discreet and very friendly."


If a customer who spent 30m could be wished away like this, I wonder how me a toyo guy would be treated.smile


So are you implying that if he wants to bankat midnight, the banks should open wake up staff to go and serve him?

There is a reason some days are called weekdays, public holidays and weekends and the reason why we have working hours!!


@Washiku, people with that kind of money to splash on cars get personal attention, they need not run to twitter to rant, ama ni gari ya Kampuni!!!
..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".
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Atalaku
#12 Posted : Friday, October 24, 2014 2:21:59 PM
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Joined: 9/7/2010
Posts: 1,063
Location: Kenya
His rants are genuine. These local dealers are only good at bringing in the new cars. Their service is shit. Their mechanics are a pile of cow dug. They know nothing about the cars they sell. A small problem that will get fixed by a jua kali mechanic in a day will take weeks to be fixed by those mechanics. And when your car leaves their garage it has ither ailments that were not there. I have had a very bad experience with one big compaby I will not name.
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Robinhood
#13 Posted : Friday, October 24, 2014 2:47:48 PM
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Joined: 12/11/2008
Posts: 2,306
Whether or not the ScanAd guy was wrong, the way RMA handled this has surely not won them any fans.

I would feel quite cheated if my KShs 30m vehicle is always in the garage. I would be thinking that maybe a Toyota VX may be a better deal for peace of mind.

I have always wondered why guys go for this troublesome vehicle anyway.
Great men are not always wise, neither do the aged understand judgement...
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Ngogoyo
#14 Posted : Friday, October 24, 2014 2:49:14 PM
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Atalaku wrote:
His rants are genuine. These local dealers are only good at bringing in the new cars. Their service is shit. Their mechanics are a pile of cow dug. They know nothing about the cars they sell. A small problem that will get fixed by a jua kali mechanic in a day will take weeks to be fixed by those mechanics. And when your car leaves their garage it has ither ailments that were not there. I have had a very bad experience with one big compaby I will not name.


You are damn right..I took my 2013 Rav4 for minor body repair at TK & it came with more body dents..called them & gave them a lecturer. Even fixing straight forward mechanical issues like suspension is a problem to some of their mechanics.
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McReggae
#15 Posted : Friday, October 24, 2014 3:12:07 PM
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Joined: 6/17/2008
Posts: 23,365
Location: Nairobi
Ngogoyo wrote:
Atalaku wrote:
His rants are genuine. These local dealers are only good at bringing in the new cars. Their service is shit. Their mechanics are a pile of cow dug. They know nothing about the cars they sell. A small problem that will get fixed by a jua kali mechanic in a day will take weeks to be fixed by those mechanics. And when your car leaves their garage it has ither ailments that were not there. I have had a very bad experience with one big compaby I will not name.


You are damn right..I took my 2013 Rav4 for minor body repair at TK & it came with more body dents..called them & gave them a lecturer. Even fixing straight forward mechanical issues like suspension is a problem to some of their mechanics.


Laughing out loudly Laughing out loudly Laughing out loudly .....hiyo rant mkubali msikubali should be left to sufferer kama mimi!!!!
..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".
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kaka2za
#16 Posted : Friday, October 24, 2014 3:30:55 PM
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Joined: 10/3/2008
Posts: 4,057
Location: Gwitu
Sober wrote:
Maybe they told a teetotaler to have a cols 'Tusker' that is what pissed the ninja off


The guy actually takes 'Summit' no wonder he is so annoyed!
Truth forever on the scaffold
Wrong forever on the throne
(James Russell Rowell)
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XSK
#17 Posted : Friday, October 24, 2014 3:38:31 PM
Rank: Veteran


Joined: 12/8/2009
Posts: 975
Location: Nairobi
McReggae wrote:
Ngogoyo wrote:
Atalaku wrote:
His rants are genuine. These local dealers are only good at bringing in the new cars. Their service is shit. Their mechanics are a pile of cow dug. They know nothing about the cars they sell. A small problem that will get fixed by a jua kali mechanic in a day will take weeks to be fixed by those mechanics. And when your car leaves their garage it has ither ailments that were not there. I have had a very bad experience with one big compaby I will not name.


You are damn right..I took my 2013 Rav4 for minor body repair at TK & it came with more body dents..called them & gave them a lecturer. Even fixing straight forward mechanical issues like suspension is a problem to some of their mechanics.


Laughing out loudly Laughing out loudly Laughing out loudly .....hiyo rant mkubali msikubali should be left to sufferer kama mimi!!!!


Laughing out loudly Laughing out loudly Laughing out loudly after I pay current 20 year mortgage I will not buy anything from RMA.
You will know that you have arrived when money and time are not mutually exclusive "events" in you life!
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Bigchick
#18 Posted : Friday, October 24, 2014 3:38:47 PM
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Joined: 2/8/2013
Posts: 4,068
Location: At Large.
RMA may not have acted well in their response but then again why would Tharkar choose to air his frustration through social media? Why dis he want to drag twitter followers into the discussion. He was playing to the gallery.
Even the businessmen in this forum you will agree that is not the way to air a grievance.
Me thinks there is more to it than meets the eye. Both are of Asian origin so vita zao hatujui.
As the the RMA guy said ..guys with money to buy such a car are rarely loud.

Love is beautiful and so are those who share it.With Love, Marriage is an amazing event in ones life time, the foundation of joy, happiness and success.
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Atalaku
#19 Posted : Friday, October 24, 2014 4:59:22 PM
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Joined: 9/7/2010
Posts: 1,063
Location: Kenya
McReggae wrote:
Ngogoyo wrote:
Atalaku wrote:
His rants are genuine. These local dealers are only good at bringing in the new cars. Their service is shit. Their mechanics are a pile of cow dug. They know nothing about the cars they sell. A small problem that will get fixed by a jua kali mechanic in a day will take weeks to be fixed by those mechanics. And when your car leaves their garage it has ither ailments that were not there. I have had a very bad experience with one big compaby I will not name.


You are damn right..I took my 2013 Rav4 for minor body reisair at TK & it came with more body dents..called them & gave them a lecturer. Even fixing straight forward mechanical issues like suspension is a problem to some of their mechanics.


Laughing out loudly Laughing out loudly Laughing out loudly .....hiyo rant mkubali msikubali should be left to sufferer kama mimi!!!!

That was a legitimate concern. Suppose it was you you want to travel to Alego Usoga but you cant because your 30m car is not okay and has always been to the garage. Of course somebody else must have been taking the car there and handling issues for the owner. Now on that day you wake up from the bad side of your bed and feel how frustrated you are... kila mtu anahitaji haki yake and thst showd how human beings are the same. Money cant make him not toexpress his frustrations. i support him for showing these dealers what they are. Useless people whose stock-in-trade milking customers and providing crappy service.
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mkenyan
#20 Posted : Friday, October 24, 2014 5:25:28 PM
Rank: Veteran


Joined: 4/1/2009
Posts: 1,883
Ngogoyo wrote:
Atalaku wrote:
His rants are genuine. These local dealers are only good at bringing in the new cars. Their service is shit. Their mechanics are a pile of cow dug. They know nothing about the cars they sell. A small problem that will get fixed by a jua kali mechanic in a day will take weeks to be fixed by those mechanics. And when your car leaves their garage it has ither ailments that were not there. I have had a very bad experience with one big compaby I will not name.


You are damn right..I took my 2013 Rav4 for minor body repair at TK & it came with more body dents..called them & gave them a lecturer. Even fixing straight forward mechanical issues like suspension is a problem to some of their mechanics.

year of importation into kenya of a pre-owned car/first registration in kenya or year of production?
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