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RMA twitter gaffe!!
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Cammarada
#1 Posted : Friday, October 24, 2014 11:23:31 AM
Rank: Member

Joined: 8/14/2007
Posts: 20
This will go down as a case study in PR management classes for a long time.

“@bharatthakrar spoken to the CEO, his message is that our team is enjoying #MashujaaDay today; putting families first, but a technical rep.”

“@bharatthakrar will be in touch to discuss one-to-one your outburst here & what can be done. For today; have a cold tusker & enjoy the day.”
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muganda
#2 Posted : Friday, October 24, 2014 12:12:58 PM
Rank: Elder

Joined: 9/15/2006
Posts: 3,907
Car was bought at CMC. Guy raised issue on public holiday copying Landrover SA, on social media provoking use of word 'outburst' from RMA.

Scangroup has many issues too. How would they respond if their linen was aired in the public, when you're not fully to blame? Many people/organisations would be miffed and defensive.
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maka
#3 Posted : Friday, October 24, 2014 12:32:52 PM
Rank: Elder

Joined: 4/22/2010
Posts: 11,522
Location: Nairobi
Ebb explain to some of us who are daft pole pole...what happened
possunt quia posse videntur
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washiku
#4 Posted : Friday, October 24, 2014 12:38:13 PM
Rank: Chief

Joined: 5/9/2007
Posts: 13,095
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McReggae
#5 Posted : Friday, October 24, 2014 1:02:07 PM
Rank: Elder

Joined: 6/17/2008
Posts: 23,365
Location: Nairobi
Pray Pray Pray Pray

Quote:
"None of our other high profile customers have ever resorted to discussing their issues and slating us in the public arena. Generally owners of these type of vehicles (and we have many delighted such customers) are private, discreet and very friendly."
..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".
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  | | Edit by user: Friday, October 24, 2014 1:03 PM | Reason: Not specified
Angelica _ann
#6 Posted : Friday, October 24, 2014 1:04:12 PM
Rank: Elder

Joined: 12/7/2012
Posts: 11,935
Kuna beef mahali hapa! Something is not right!
In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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Buster
#7 Posted : Friday, October 24, 2014 1:11:50 PM
Rank: Veteran

Joined: 5/17/2007
Posts: 1,345
My take is this. The Scanad guy called them to come pick his car on a holiday. They told him no staff is available until the following day. Now him being a 'big big somebody' in Kenya... thought.. 'oooh no they didn't'! Not to me! How could they? Then to get back at them decided to use social media.
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washiku
#8 Posted : Friday, October 24, 2014 1:13:54 PM
Rank: Chief

Joined: 5/9/2007
Posts: 13,095
McReggae wrote:
Pray Pray Pray Pray

Quote:
"None of our other high profile customers have ever resorted to discussing their issues and slating us in the public arena. Generally owners of these type of vehicles (and we have many delighted such customers) are private, discreet and very friendly."


If a customer who spent 30m could be wished away like this, I wonder how me a toyo guy would be treated.smile
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Sober
#9 Posted : Friday, October 24, 2014 1:13:56 PM
Rank: Elder

Joined: 11/27/2007
Posts: 3,604
Maybe they told a teetotaler to have a cols 'Tusker' that is what pissed the ninja off
African parents don't know how to say sorry.. the closest you will get to a sorry is a 'have you eaten'
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Swenani
#10 Posted : Friday, October 24, 2014 2:09:03 PM
Rank: User

Joined: 8/15/2013
Posts: 13,237
Location: Vacuum
washiku wrote:
McReggae wrote:
Pray Pray Pray Pray

Quote:
"None of our other high profile customers have ever resorted to discussing their issues and slating us in the public arena. Generally owners of these type of vehicles (and we have many delighted such customers) are private, discreet and very friendly."


If a customer who spent 30m could be wished away like this, I wonder how me a toyo guy would be treated.smile


So are you implying that if he wants to bankat midnight, the banks should open wake up staff to go and serve him?

There is a reason some days are called weekdays, public holidays and weekends and the reason why we have working hours!!
If Obiero did it, Who Am I?
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  | | Edit by user: Friday, October 24, 2014 2:10 PM | Reason: Not specified
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