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Your bank statement has strange debits
Rank: Member Joined: 10/19/2009 Posts: 671 Location: Nairobi
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mozenrat wrote:Speculz wrote:Every morning I keep getting balance messages , and a deduction of Kshs 30 from my balance each time I get one, I never subscribed to the same and yet they insist I did, a very strange bank indeed. Numerous followups have proved unsuccessful. Unsubscribe directly if it is a Safaricom line... just *100# or *200# and look for Premium Rate Services I saw this thread and remembered I get the messages as well. It's probably a "rogue" premuium subscription on your safaricom line. Checking shortly to remove..
Life is joy, death is peace, but the transition is very difficult.
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Rank: Member Joined: 5/6/2011 Posts: 391 Location: Nairobi
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It is not a Safaricom subscription, it is an alert enabled , problem is , the alert is not enabled by the customer ,got mine disabled after my tenth followup call to customer care. Lots of people facing the same issue. "You can't have everything. Where would you put it?" - Stephen Wright
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Rank: Elder Joined: 9/29/2006 Posts: 2,570
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Speculz wrote:It is not a Safaricom subscription, it is an alert enabled , problem is , the alert is not enabled by the customer ,got mine disabled after my tenth followup call to customer care. Lots of people facing the same issue. Can we twit to CoopB instead of calling customer care? The opposite of courage is not cowardice, it's conformity.
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Rank: Member Joined: 10/19/2009 Posts: 671 Location: Nairobi
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jerry wrote:Speculz wrote:It is not a Safaricom subscription, it is an alert enabled , problem is , the alert is not enabled by the customer ,got mine disabled after my tenth followup call to customer care. Lots of people facing the same issue. Can we twit to CoopB instead of calling customer care? Several people have been tweeting them since it started...so, better to call. I did call this morning and they deactivated for me instantly. They have no answer as to why everyone was subscibed in the first place, without their knowledge.. If you need the cash back, you have to visit your branch and launch a complaint, which is something i'm sure people will not have time for... 
Life is joy, death is peace, but the transition is very difficult.
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Rank: Veteran Joined: 5/18/2008 Posts: 796
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Speculz wrote:It is not a Safaricom subscription, it is an alert enabled , problem is , the alert is not enabled by the customer ,got mine disabled after my tenth followup call to customer care. Lots of people facing the same issue. Is the deduction from your airtime or from your bank account balance? Ideally, the bank is only able to send you these messages by subscribing you to some service with your mobile phone provider. of course, if the deduction is on you bank account, then unsubscribing you won't stop them collecting the fee even if the messages don't reach you but would work if the deduction is from your airtime.
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Rank: Member Joined: 10/19/2009 Posts: 671 Location: Nairobi
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mozenrat wrote:Speculz wrote:It is not a Safaricom subscription, it is an alert enabled , problem is , the alert is not enabled by the customer ,got mine disabled after my tenth followup call to customer care. Lots of people facing the same issue. Is the deduction from your airtime or from your bank account balance? Ideally, the bank is only able to send you these messages by subscribing you to some service with your mobile phone provider. of course, if the deduction is on you bank account, then unsubscribing you won't stop them collecting the fee even if the messages don't reach you but would work if the deduction is from your airtime. I think it's the other way round.. Once they unsubscribe you, they won't deduct the fees everyday..of course, plus you stop receiving the texts. It's really a Bank issue as I see it, and probably has nothing to do with Safaricom..
Life is joy, death is peace, but the transition is very difficult.
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Rank: Veteran Joined: 6/23/2014 Posts: 1,652
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Speculz wrote:It is not a Safaricom subscription, it is an alert enabled , problem is , the alert is not enabled by the customer ,got mine disabled after my tenth followup call to customer care. Lots of people facing the same issue. You just need to dial *667# and you will find an option to unsubscribe from the alerts. Hutia Mundu!!
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Rank: Elder Joined: 9/29/2006 Posts: 2,570
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Speculz wrote:Every morning I keep getting balance messages , and a deduction of Kshs 30 from my balance each time I get one, I never subscribed to the same and yet they insist I did, a very strange bank indeed. Numerous followups have proved unsuccessful. Mine has been once every two days. The deduction is KES 5.50(0.50 excise duty) after a few days. The opposite of courage is not cowardice, it's conformity.
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Rank: Member Joined: 10/19/2009 Posts: 671 Location: Nairobi
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Wamunyota wrote:Speculz wrote:It is not a Safaricom subscription, it is an alert enabled , problem is , the alert is not enabled by the customer ,got mine disabled after my tenth followup call to customer care. Lots of people facing the same issue. You just need to dial *667# and you will find an option to unsubscribe from the alerts. This was the first thing I tried. That service was never listed. So, calling Coop is what finally helped me.
Life is joy, death is peace, but the transition is very difficult.
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Rank: Veteran Joined: 6/23/2014 Posts: 1,652
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webish wrote:Wamunyota wrote:Speculz wrote:It is not a Safaricom subscription, it is an alert enabled , problem is , the alert is not enabled by the customer ,got mine disabled after my tenth followup call to customer care. Lots of people facing the same issue. You just need to dial *667# and you will find an option to unsubscribe from the alerts. This was the first thing I tried. That service was never listed. So, calling Coop is what finally helped me. I use this service very often,checking balances,transferring money to Mpesa and other services.I had the same issue and deactivated my alerts. Hutia Mundu!!
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