This is more of a rant after being frustrated by SBGsecurities Mombasa.

I went to them on 3rd of September with the hope of opening a CDS account with them and buy Centum Inv. shares. I was hoping to do both on the same day since I had the cash at hand.

After fulfilling the prerequisite requirements, they tell me we will send this to Nairobi for the account to be processed.

Being the hello that I am, I went home satisfied that it takes about seven days to open a CDS account. However, from further conversations with my buddies, I learned that opening a CDS account should be instant. So the following morning I decided to go to equity and for sure they got me an account and placed an order for me within the same hour.

One week later I go to SBGSecurities to inquire about my account. They tell me it's not opened yet. Kindly leave us with your telephone number we will call you ASAP

Three days later, not even a phone call.
So I called their call centre hoping for further clarification all I got is that we have emailed the branch manager and he will give you a call shortly.

Went back to pay them a visit on Friday 19th lakini I was told the SBGSecurities reps had gone for training in Nairobi and won't be back till Monday.

They never called me back.
How I had hoped to work with them

WHY RANT?
1:) Lack of professionalism
2:) When i approached them on that day the share traded at 52 to 55bob. I bought them at 58.5 bob. I could have saved a huge chunk of money then.