Hi Wazuans

Banks are at it again. Today I was going through my bank statement and found the following debit lines:
a) Excise duty of kshs. 15 for a 50 bob transaction fee charge instead of kshs. 5/=.; also kshs. 8 excise for a 25 bob transaction fee, etc etc
b) mobile transaction subscription entry, several of them at ksh. 35/=
c) other transactions fees with excise duty but no details. Just reference numbers.

When I contacted the customer service and the branch, they could not explain, saying they have done emails to the relevant department.

This was one of those regular surprise audits I do since the advent of unexplained thefts on customers accounts in Kenya.

Let me wait and hear what response I will get.

"Buyer Beware "

seconded

I hadn't seen this. It's CoopB.

The first time I posted this, I was asked to name the bank; which I hesitated coz may be it was peculiar to my account. You can imagine a bank with over one million accounts deducting 30 bob every day at 6am plus the gava getting 3 bob later in the month from the "theft" in excise duty.

The thing is smartly done from the back end. They insist you are the one to disable it by subscribing to their mobile banking app. How many Kenyans will do that?

Anybody tried the Ekwete emergency overdraft over the ATM?
@Rip-off!!!!!!!!!!!!