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CFC Stanbic Stock brokers
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Mucene
#31 Posted : Wednesday, September 03, 2014 9:52:50 AM
Rank: Member

Joined: 8/4/2012
Posts: 155
Location: Kenya
urstill1 wrote:
Tebes wrote:
Have not been able to log in to iTrader.


Someone please wake them up before we undress them!!!


I did yesterday and they promised to put things in place before start of trading today.


And they have rectified. My portfolio is ok now and no problems logging in to the iTrader
If you don't want to go to plan B have a good plan A.
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mkeiy
#32 Posted : Wednesday, September 03, 2014 11:25:08 AM
Rank: Member

Joined: 1/27/2012
Posts: 851
Location: Nairobi
target1360 wrote:
my portfolio looks changed too!
the computer systems at sbg securities are great, only problem is when you have to deal with one of the customer service ladies!



Does it mean the matter was not specific to CFC stock brokers, at D & B, i had the same experience. Some shares were missing yesterday but today all seem in order.

Do they share their infrastructure?
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urstill1
#33 Posted : Wednesday, September 03, 2014 12:03:00 PM
Rank: User

Joined: 9/6/2013
Posts: 1,446
Location: In a house
Mucene wrote:
urstill1 wrote:
Tebes wrote:
Have not been able to log in to iTrader.


Someone please wake them up before we undress them!!!


I did yesterday and they promised to put things in place before start of trading today.


And they have rectified. My portfolio is ok now and no problems logging in to the iTrader


Rectified as promised.
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Museveni
#34 Posted : Thursday, September 04, 2014 8:04:15 AM
Rank: Member

Joined: 8/16/2012
Posts: 661
Quote:
Dear ********



We hope this email finds you well.



We are writing to inform you that on 2nd September 2014, a system error that distorted the valuation of your portfolio was identified. However, this was resolved this morning before the trading session.



Kindly review the valuation of your portfolio and get in touch should you have any questions on the same. We apologize for any inconvenience caused.



Thank you for choosing SBG Securities Ltd as your preferred securities broker.



Yours faithfully,



Customer Care, SBG Securities
Live and learn; and don’t forget, nothing ventured, nothing gained.
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