wazuans a company should be accountable for what that promise .No offence but Airtel launched its loyalty program yrs back .Todate its been a game of musical chairs . Every time you dial *796# the reply you get is '''the system is under maintenance thus unable to access you Zawadi pts '''.Loyalty programmes promised by an org/comp are they Legally binding such that one can always proceed n Seek legal litigation in courts ?
Other loyalty programmes from other org eg Safaricom , Nakumatt , Tuskys have been successful .My pt is simple honour what you promise as a company
Any insight welcome on recourse asanteni

A quick way to confirm this is to look at their financial accounts. Safaricom's accounts have an amount for Customer Loyalty as an accrued liability. That means that bonga points have been recognized as a financial outflow by the company.
I have looked for airtel Kenya accounts, cant find them. I have however located the group accounts, which don't mention a liability for this (maybe it is under "Other Liabilities") but on the the basis of this, it is prudent to assume that the loyalty points are not recognized, hence don't exist.

how can they be a liability when despite the fact that there is no way of redeeming them (apart for credit i think) if you don't use them for a certain period they reset to zero?

my comment was more tongue in cheek - that they never intend to honour them as they make it impossible to redeem them and at the same time if you don't redeem within a given period of time you lose them. in effect agreeing that it is a con.