I was turned away too for two days with the same story- System is down. Stone age is understatement, their systems must be the one before stone age.

One needs to check if the banks mission is still to provide excellent service...I told long time ago the banks mission was to keep your money safe.

Not only are their systems just too archaic, their customer service is the worst

ICT challenges. It's time banks came together and shared technological resources. It makes no sense each of the 45 banks having tier 4 data centres with a product as expensive as T24. If they all invested in one data centre, bought a single software license, economies of scale would be massive, prices would come down and competition will be on service. Same with the ATM fiasco. My favourite haunt, Uchumi Ngong Road has six ATM machines, each with its own askari, each served by the same CIT company at different times of the day - absolutely ridiculous.
CBK should put in very high capital requirements to force mergers, like they did in Nigeria, then we will have giants who can compete globally, lowering costs even further. When the nigerian banks got the muscles, they swarmed here, and will soon takeover our banking system.

I have two accounts with them, one online so i asked if i can close the other and they told me no...i have to show up physically to be able to do this. Nikauliza kwani ninafunga na kifuli. Meanwhile they continue eating my money thru bank charges.