thanks wazuan, my car rolled on may 9 2014, and my broker DTB reported the accident to APA but they never copied me. by then the vehicle was still at the kilimani police station. after pushing the broker to remove the car they ignored and i had no option but to head to APA myself .after pushing them they took the car to their yad and they accepted the car was a total loss after their assessor assessed it.
they asked me to to forward the break down receipts so that they can be included on the main claim. at this point all was well only to get a email from the broker representative that the cover was cancelled copied to APA. reason that i had not paid the full figures agreed to me by the broker. the cover was to be paid in 10 month from November 2013 to sept 2014. all we have now is a blame game between APA and DTB agent .no one is ready to face me and sort out the matter. when i follow on them they keep running away and there is no official communication from either party that they are not paying the claim .i don't know for how long this is going to be or i will end up loosing my car which is beyond repair. i believe there is a deal between the two parties to avoid compensation and that's why need your help

If they continue playing cat & mouse, go to the press-write to Daily Nation,there's usually a section in the Thursday paper where the public air their grievances & ensure you have up to date info. No organization wants bad press, they'll sort you out ASAP. In future as adviced, lipa premiums in 2 instalments & forget mpaka renewal. Lastly,find a reputable broker - IRA usually publishes the list of licensed brokers in the dailies annually.

All the best!

When the children are naughty, the answer lies in speaking to the parent. So this calls for a visit to Zep-Re Place Longonot Road with documentation to speak to the Consumer Protection section. You'll be surprised how the previously naughty children will reform (if you have a case).

http://www.ira.go.ke/index.php/contact-us


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>> Is insurance regulatory Authority (IRA) of kenya sleeping on job?
>> Old Mutual Very frustrating

Guys,

My car was written off 6 months into a 12 month policy. Claim was settled by the insurer who now tell me that I need to pay new premium for a replacement vehicle as the 6 months premium left on my previous policy is lost as I made a claim.

Is this true?

This is very straight forward case ..you have to start afresh with the new car!

Thanks to all who replied. I guess time to fork out new premium for the replacement car.

Thought that is why it was straight forward as highlighted by @angelica _ann up there ... (1) car was a write off and then (2) guy has been compensated and (3) therefore the initial contract ends!

i heard someone say that the insurance cover continues as long as you have no written to the insurer informing them that you have put the insurance on hold. this is a technicality that the insurer applies. i stand to be corrected

Yes. But how does this aplly to the scenarious above?

so how is it relevant to the scenarios above? have you even bothered to understand what the scenarios above entaill?