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CFC stanbic online
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Ilikeyou
#1 Posted : Monday, November 23, 2009 3:11:00 PM
Rank: Member


Joined: 11/21/2007
Posts: 152
Location: Nairobi
I can't access the CFC stanbic online to place my order for a week now?

what is the alternative way of placing orders & for how long will the site be down.

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jawz1
#2 Posted : Saturday, December 05, 2009 8:02:21 AM
Rank: Member


Joined: 8/4/2008
Posts: 205
Location: Nairobi
You are not alone in your frustration. I called their offices and they said it would be fixed soon. That was 2 weeks ago. Really pathetic customer care or is it a strategy to chase out individual clients after closing all upcountry offices.

Thinking of changing brokers, is there one with good online access and customer support?
"When the pupil is ready to learn, a teacher will appear." -- Zen proverb
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Moibutu
#3 Posted : Saturday, December 05, 2009 9:11:11 AM
Rank: Member


Joined: 9/12/2008
Posts: 58
The guys are pathetic nowadays. First they don't answer phone,if you place an order it takes forever to be acted upon, l mean, yesterday l transfered my account to NIC Capital, hope things will work out.
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jawz1
#4 Posted : Saturday, December 05, 2009 9:24:21 AM
Rank: Member


Joined: 8/4/2008
Posts: 205
Location: Nairobi
Just realised recently that they were serious about shift to commercial brokerage at the expense of retailors like us. I will also visit them nest week to see about transferring my CDS account.

Those losses they made were not our fault, don't they get that?
"When the pupil is ready to learn, a teacher will appear." -- Zen proverb
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egitau
#5 Posted : Monday, December 07, 2009 6:45:03 AM
Rank: Member


Joined: 10/11/2009
Posts: 25
Try AA they respond to your mails promptly.smile
Knowledge Is Power But Action Get Things Done
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