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Safaricom Data issues
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quicksand
#11 Posted : Monday, December 16, 2013 6:28:54 PM
Rank: Veteran

Joined: 7/5/2010
Posts: 2,061
Location: Nairobi
There are too many subscribers nearby where you are operating your device ...3G has a mechanism called cell breathing/shrinking where 2 things happen when too many subs use up the capacity
i) you are handed to a nearby or overlapping cell and if all neighbouring cells are full ...
ii) QoS is degraded (this is why you are dropped to the EDGE protocol)...
actual technical details of how this works involve radio and topology math, very intense stuff smile smile
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arkard
#12 Posted : Monday, December 16, 2013 10:45:10 PM
Rank: New-farer

Joined: 9/24/2012
Posts: 63
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


If it is always then as advised you need to check the settings on your gadgets.
If it drops frequently then it could be an issue with 3G coverage in your location. Either way, i think calling their customer care is still your best bet for faster trubleshooting.
Above all, guard your heart, for it is the wellspring of life.
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radio
#13 Posted : Monday, December 16, 2013 11:45:55 PM
Rank: Veteran

Joined: 11/9/2009
Posts: 2,003
iller wrote:
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


Also check if you have the new 3g sim cards, the old ones are 2g


Laughing out loudlyLaughing out loudlyLaughing out loudly People can say anything!
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iller
#14 Posted : Tuesday, December 17, 2013 9:49:56 AM
Rank: Member

Joined: 3/25/2013
Posts: 552
Location: Asgard
radio wrote:
iller wrote:
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


Also check if you have the new 3g sim cards, the old ones are 2g


Laughing out loudlyLaughing out loudlyLaughing out loudly People can say anything!


smile i was at safcom the otherday getting a new phone and one of the customer service guys told me that, i did not make that shit up
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marex
#15 Posted : Tuesday, December 17, 2013 4:00:57 PM
Rank: Member

Joined: 10/4/2007
Posts: 656
If you stay around Nyayo Estate, pole. NSSF has barred Safaricom from upgrading its 3g Network
The way I am
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webish
#16 Posted : Tuesday, December 17, 2013 4:20:50 PM
Rank: Member

Joined: 10/19/2009
Posts: 671
Location: Nairobi
chris79 wrote:
iller wrote:
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


Also check if you have the new 3g sim cards, the old ones are 2g


This one is a lie. The SIM card has nothing to do with 3G or 2G coverage, it depends on the base station serving your location...


I think for 2G and 3G, standard sim card can be used. But 4G will need "compatible" sim card and phone. Glad to be corrected.

On the issue about dropping n/w, like @quicksand says, it could be congestion and/or coverage.

KR,

Life is joy, death is peace, but the transition is very difficult.
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jaggernaut
#17 Posted : Tuesday, December 17, 2013 4:52:41 PM
Rank: Elder

Joined: 10/9/2008
Posts: 5,389
iller wrote:
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


Also check if you have the new 3g sim cards, the old ones are 2g

This is 'ill' advice, infact it's 'iller' than any other that's been given.smile
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jaggernaut
#18 Posted : Tuesday, December 17, 2013 4:57:01 PM
Rank: Elder

Joined: 10/9/2008
Posts: 5,389
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.

Also check if your phone is genuine and not a 2G Samsong ching chong.
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  | | Edit by user: Tuesday, December 17, 2013 4:59 PM | Reason: Not specified
iller
#19 Posted : Tuesday, December 17, 2013 6:04:07 PM
Rank: Member

Joined: 3/25/2013
Posts: 552
Location: Asgard
jaggernaut wrote:
iller wrote:
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


Also check if you have the new 3g sim cards, the old ones are 2g

This is 'ill' advice, infact it's 'iller' than any other that's been given.smile


Laughing out loudly Laughing out loudly Laughing out loudly tulia boss, now guys want put my nuts on a guillotine because of what i said, that is what i was told and after googling this is what i found

Quote:
A regular SIM card comes with 32KB of onSIM memory which was sufficient to manipulate data on 2G network. but a 3G SIM card has 128KB of onSIM memory which is beneficial to handle high speed data


Tulizeni mb*r*
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Caveman
#20 Posted : Tuesday, December 17, 2013 7:18:43 PM
Rank: Member

Joined: 4/15/2009
Posts: 371
iller wrote:
jaggernaut wrote:
iller wrote:
2012 wrote:
Why is it that I have a 3G phone and tablet and they are always on Edge???
Why does it keep dropping? Any technical ppl because I'm tired of their customer service BS.


Also check if you have the new 3g sim cards, the old ones are 2g

This is 'ill' advice, infact it's 'iller' than any other that's been given.smile


Laughing out loudly Laughing out loudly Laughing out loudly tulia boss, now guys want put my nuts on a guillotine because of what i said, that is what i was told and after googling this is what i found

Quote:
A regular SIM card comes with 32KB of onSIM memory which was sufficient to manipulate data on 2G network. but a 3G SIM card has 128KB of onSIM memory which is beneficial to handle high speed data


Tulizeni mb*r*

Have you changed the network setting to 'Dual Mode' or 'WCDMA only'?
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