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CUSTOMER SERVICE
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maka
#21 Posted : Wednesday, October 16, 2013 9:46:20 PM
Rank: Elder


Joined: 4/22/2010
Posts: 11,522
Location: Nairobi
butterflyke wrote:
hindi ni riu wrote:
Msa Liti wrote:
maka wrote:
Just from KRA,I have never seen the need of replacing. my I.D after i lost a while back after showing it at the gate and being let in...at the ground floor reception I was told I cant get a pass to go to the floor I want....thought a passport is a valid official govt issued document...they accept a DL and an I.D but not a P.P...somebody school me.


Same thing happened to me sometime back. I had the waiting card. The G4S guard could have none of it and I had woken up to avoid the queue.
No ID no service at KRA.


Strange. Doesn't sound logical. A majuu friend of mine once told me he finds service at many places underwhelming. Possibly because Kenyans are understanding about poor service, are used to it and do nothing about it. Very rarely do we see people demanding to see the manager....and the manager of the manager.


with the poor and discourteous service exhibited in KE, you may ask to see the manager and they show you a photo of the owner or the PORK.....


He he ati a photo...anyway guess I was in a good mood and at the end of the day I went to the floor I wanted but am thinking of doing a letter to the CG telling him thats nonesense...
possunt quia posse videntur
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bwenyenye
#22 Posted : Thursday, October 17, 2013 11:38:08 AM
Rank: Elder


Joined: 5/24/2007
Posts: 1,805
Best Government office service I have received; CID headquarters, Kiambu road. Good Conduct section issuance... Just never forgotten that one.

Worst Government Service; Judiciary. High Court building... ( guess we can now see why with all the wrangling. I guess good facilities don't mean good service)
I Think Therefore I Am
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CLK
#23 Posted : Thursday, October 17, 2013 6:49:29 PM
Rank: Member


Joined: 4/1/2009
Posts: 846
Best Services
Banks-CBA, Co-op, NIC and Chase Bank
Restaurants-Art Caffe and Java KAM, Que Pasa

Worst services
Mater Hospital
CfcStanbic Bank, Bank of Africa and Equity bank
Ministry of lands and Ministry of Immigration
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webish
#24 Posted : Thursday, October 17, 2013 7:39:22 PM
Rank: Member


Joined: 10/19/2009
Posts: 671
Location: Nairobi
CLK wrote:
Best Services
Banks-CBA, Co-op, NIC and Chase Bank
Restaurants-Art Caffe and Java KAM, Que Pasa

Worst services
Mater Hospital
CfcStanbic Bank, Bank of Africa and Equity bank
Ministry of lands and Ministry of Immigration


where is this?

Life is joy, death is peace, but the transition is very difficult.
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Gathige
#25 Posted : Thursday, October 17, 2013 7:52:09 PM
Rank: Elder


Joined: 3/29/2011
Posts: 2,242
CLK wrote:
Best Services
Banks-CBA, Co-op, NIC and Chase Bank
Restaurants-Art Caffe and Java KAM, Que Pasa

Worst services
Mater Hospital
CfcStanbic Bank, Bank of Africa and Equity bank, KCB
Ministry of lands and Ministry of Immigration

"Things that matter most must never be at the mercy of things that matter least." Goethe
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kiriita
#26 Posted : Thursday, October 17, 2013 7:54:21 PM
Rank: Member


Joined: 4/20/2008
Posts: 437
webish wrote:
CLK wrote:
Best Services
Banks-CBA, Co-op, NIC and Chase Bank
Restaurants-Art Caffe and Java KAM, Que Pasa

Worst services
Mater Hospital
CfcStanbic Bank, Bank of Africa and Equity bank
Ministry of lands and Ministry of Immigration


where is this?


Upperhill
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webish
#27 Posted : Thursday, October 17, 2013 8:06:39 PM
Rank: Member


Joined: 10/19/2009
Posts: 671
Location: Nairobi
kiriita wrote:
webish wrote:
CLK wrote:
Best Services
Banks-CBA, Co-op, NIC and Chase Bank
Restaurants-Art Caffe and Java KAM, Que Pasa

Worst services
Mater Hospital
CfcStanbic Bank, Bank of Africa and Equity bank
Ministry of lands and Ministry of Immigration

where is this?

Upperhill

you mean Java KMA maybe? At the KMA complex?

Life is joy, death is peace, but the transition is very difficult.
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Rajolghani
#28 Posted : Monday, October 21, 2013 11:33:07 PM
Rank: New-farer


Joined: 7/11/2012
Posts: 12
Location: Nairobi
When it comes to determining good customer service what aspects do you consider? Or how would you rank the below aspects?
1. Availability of information
2. Staff performance
3. Staff attitude
4. Efficiency & speed of services
5. Transaction process
6. Premises
If there is a God, then the history of Africa is the story of God's most cruel joke on mankind.
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