ICT Authority partners with local varsities to boost BPO training
The Kenya ICT Authority has engaged University of Nairobi , a UK consulting firm RIPA International, and Kenya Methodist University (KeMU) as training partners in its strive to develop the Business Process Outsourcing (BPO) sector.
This is to be achieved through the Authority’s Centre of Excellence Project to develop an international standard curriculum that will set the benchmark for BPO workers in Kenya.
The training to be offered first at the University of Nairobi is meant to bridge the skills gap prevalent in Kenya outsourcing industry.