@ tassia

Thank you for bringing this up. I knew one day it would happen. People including myself become careless when banking money because of the assumed safety. It's very easy for the person next to you to exchange your envelope of cash.
Nowadays what I do is I walk in with a paper written all the details I need, transfer to the bank slip and only remove the cash at the counter.

,,....maybe you were wearing a t-shirt written inquiries.......not everyone who smiles with you in the bank is a customer, especially in crowded halls

You are right, I noted that generally, I have been careless in the banking hall. From yesterdays experience, I believe the best policy is to have a mind that the banking hall has the same risks if not worse than any street in Nairobi, never answer or give any attention to anyone in the banking hall or if you have to answer, you give an answer that will make the one asking feel foolish. (In any case, why should a fellow customer ask me about filling a form? There are banks officials everywhere including the guards.)

I think these guys are taking advantage that in the past, it was normal that customers would ask for assistance from fellow customers. I believe in this age, if you do not know what to do in the banking hall, you should come with a friend or a relative to assist you.

As evidence?

http://www.nation.co.ke/...0/-/niajy5/-/index.html

Police in Nakuru have arrested five suspects
linked to a gang that has been robbing people of
cash after bank visits.

The five have been allegedly disguising themselves as police officers before waylaying and robbing people who withdraw money from banks in the town