Kenyans are very forgiving.

Or is it Kenyans have short memory.

I think its our peculiar habits in calling and banking.

They wont leave Equity, after all.

ALL Equity atm's are from Wincor and not NCR as you mention

Not my words guys, just thought to share though:

"When you base your bank on the 'mwananchi' always remember that low income earners are the most volatile part of the market. Equity will not tell you that after the elections, some people outside Mt Kenya literally walked out on them. And the Kalenjins couldnt replace them because the Kalenjins still believe KCB is a Kalenjin bank. Equity will not tell you that it chose to underwrite political projects, which have not borne fruit. Equity will not tell you that its decision to tie down too much capital on assets to facilitate the massive expansion has come back to haunt them. Equity will not tell you that the easy 'walk in' loans to sufferers has led to huge default"

I think this is

Not my words guys, just thought to share though:

"When you base your bank on the 'mwananchi' always remember that low income earners are the most volatile part of the market. Equity will not tell you that after the elections, some people outside Mt Kenya literally walked out on them. And the Kalenjins couldnt replace them because the Kalenjins still believe KCB is a Kalenjin bank. Equity will not tell you that it chose to underwrite political projects, which have not borne fruit. Equity will not tell you that its decision to tie down too much capital on assets to facilitate the massive expansion has come back to haunt them. Equity will not tell you that the easy 'walk in' loans to sufferers has led to huge default"

I think this is

STATEMENT ON THE RECENT SERVICE DELAYS
Equity Centre
.........
10th July 2013,

Equity Bank has in the last few days experienced a delay in service delivery caused by a process of enhancing our data storage capacity to enable us increase our offering on our delivery channels especially ATMs. The experienced delays
were not foreseen or expected as we had envisaged seamless backend operations without affecting our customers experience. We had anticipated that the enhancement would be over
before month end.

Our team has now resolved all issues that were causing delays and we are pleased to inform you that our services are now back to normal in all our outlets.

We are also pleased to inform you that following this enhancement, our 8.4 million customers can
now apply for overdraft facilities from our ATMS
upon going through the normal appraisal process. This follows a successful pilot test of this service with over 1.4 million customers who have been accessing this service through our ATMs.

The enhancement of our storage facility saw the acquisition and installation of the latest
enterprise IBM DS8800 storage system to cater for increased storage and processing
requirements. The bank has also installed IBM’s latest powerful Power 7 Systems – p795 at
our data centres to power the analytics. This enhancements makes our data storage and processing capability the best and most robust in this region.

We sincerely apologize to all our esteemed customers for inconveniences caused by this delay in our services recently. We assure you of
and reiterate our commitment to continue serving you with dedication as we continue walking together in our financial services journey.

We believe that this enhancement will offer our customers an exceptional experience in accessing credit facilities faster, easily and more conveniently through our ATMs. We are committed to continue innovating ways of ensuring that you enjoy the freedom of modern banking by deploying cutting edge technology.

Once again, thank you for your patience, understanding and support that you have continued to give us in our partnership with you.
Please feel free to contact us as well as our Branch Managers for any service support that you may require.

Dr James Mwangi,CBS
Group Managing Director and CEO