still can't believe that. 1 week is unacceptable....Mara hii serekali inafaa kuingilia kati.

So what happens to people with businesses who don't have ATM's?

Who is in banking specifically CMS he/she can explain how the uplift system works...am being told Equity uplifted 14.5M today from Stanchart and the staff there are shocked...
And there is a story about Obelist (sp) any programmer...

These are the consequences of choices in the procurement of the IT system. i.e. the ATM hardware, switch software etc. The Bank pays more for less, and the difference goes to some " charity " !!!

Why don't we have these problems with SCB, BBK , CFCStanbic, KCB after Ben Kipkorir came on board, even NBK under the late honest Reuben Murembi.

Finacle might be the problem. Maybe Equity hasn't paid the Indians who developed their core banking system their annual license fees.

Downtime for a week?! And no word from their public relations department?!

If their customers don't switch banks in droves, they must be very peculiar...

If I may ask, what are the benefits of operating a personal account at Equity?

All these banks always go through such, once or twice. Bad luck when it finds you.
I hope I didn't speak too soon. Coop_bank.
I know of guys from Eco-Bank who Loans have not been deducted for 4 months. :) :)

Interesting...if this story keeps growing and the lame mainstream media starts spinning it...it could grow into a mini crisis...the small depositors are Equity Bank's key funding base...any mass exodus....could put the bank in an akward situation.

I'm not one for nataka serekali but if what guys are saying online is true, someone at CBK or the ministry needs to step in before things don't look rosy.

It is unacceptable for a bank to do this to their customers.

It is even more unacceptable that no one in gov't says anything about this.

You just can't let a bank behave like this. What happens when the systems come back? What are the chances of a bank run after staying for 2 weeks without funds?

Who said that such things can't then migrate to another bank due to panic?

Equity are handling this pathetically. The CBK by pretending they don't know what is going on is putting other banks at risk.

Fix this before it starts affecting others who would never touch equity.

I believe NCR handles ATMs for all banks and other financial institutions in the country. I don't see how the problem would only affect Equity, it has to be something else....

ajaa , how can such a huge bank depend on one vendor..unless the vendor is microsoft