Finacle might be the problem. Maybe Equity hasn't paid the Indians who developed their core banking system their annual license fees.
Downtime for a week?! And no word from their public relations department?!
If their customers don't switch banks in droves, they must be very peculiar...
If I may ask, what are the benefits of operating a personal account at Equity?
Set out to correct the world's wrongs and you will most certainly wind up adding to them.