Negative publicity yet the place is always full. poor Kenyans and trying hard to identify. nothing will change much.

But given how lousy their service is, why do Kenyans even bother going there?

I try not to set foot in places like Art Caffe,..always find staff in foreign owned establishments a bit frosty, even if when it is not necessarily discrimination. The other reason is a faux pas sometime back when I strayed into an international hotel ...so much hair splitting ..in this case, the waiter would not clear the empty plate (I had cleaned every morsel off its surface),because you need to arrange the fork and knife touching the plate turned down or something like that. He let that awkward situation stew for a long while and I had to prompt the guy to take it away. I got a tutorial on how to arrange forks and knives in the most condescending sing-songy tone you can ever imagine.
As if that was not enough, as I am about to leave, egg on face, the person I was meeting hints I should stop being a culture-less village person and suggests it is fashionable to leave a tip in such places. I like fashion as much as the next person and being neither too mean nor too extravagant, I imagine 200 is plenty of tip ....alas the tip gets rejected sneeringly but in perfectly polite language. Apparently there is a rule written in an obscure scroll somewhere that says you have to tip 5% of your expenditure.
Fine, I admit I was ignorant, but humiliation traumatises me - I go to great lengths to avoid it. Some education I can do without, like obscure rules of dining.

Pole lakini.

Can you imagine a restaurant in a top mall in a city in Europe, and run by black Kenyans, refusing to serve middle class Europeans because they asked for 8 croissants and also because they are WHITE?? It would be closed that same hour and the owner deported. Why are Kenyans allowing themselves mistreated in their own country? You are mistreated abroad and even at home?

You tip when you receive good service. If it's lacking, why would you do it? Do cashiers at the bank expect tips even when you deposit a large sum of money? Do conductors get tips when they the PSV takes you from one point to another? Tipping isn't mandatory, and it makes a business to lose revenue from potential customers, through such discrimination. You pay for a service charge in a restaurant and are still expected to tip generously. That's double tipping for you. And if you don't frequent the place, then again, why tip?.

I am bleeding inside from hearing this claims!

MWAFRIKA! wewe ni wa nani kama unadhulumiwa kwenu? WEWE NI WA NANI? you will forgive me but this story has disturbed me so so much!

Feel like going to chokoza.