My car was involved in accident in 2nd Feb 2013 and I reported to CIC immediately. I had given a friend of mine to attend a medical bill fundraising in their home town in Thika. Since reporting the matter to CIC, I have been frustrated esp by a lady called Rose in claims (ast Claims Manager). I wrote my frustration through email last week (4 months since the accident) through their customer service offices in town and upper hill. The very same Rose who has arrongantly treated me in various visits in their offices in upperhill scans me a letter he has written together with the CEO but non has signed at the footer claiming that they will not pay the claim since I contravened the terms of policy. I treat this as arrogance of highest order esp after I raised the issue through their customer service.

Who can help in this case? or someone needs to write an email copy TJRC, Nationmedia,Wazua,AKI, Jichopevu,ICC,statehousecontroler ,watchman, whoever you can get on email etc....

they are usually fast in. claims, haven't heard in delays

But who can assist when you feel your case has not rightly been handled. Can AKI assist. Anyone had such an exerience

@Ericson, they hard interviewed me and asked whther the person driving was doing so with my person which is a yes. My question is, when a car is comprehensively insured, does it matter who drives? I know the only challenge is when the driver does not have a driving license

Demand to see the CEO. If they cannot resolve that, just visit the Insurance Regulatory Authority with all those copies and demand to see the Commissioner. You may not see him, but you will be directed to the right person. They are at ZEPRE place, Upper hill.

We Kenyans need to learn that the law does protect both the insurer and the Policy holder. And there are institutions that are set up to deal with precisely these matters. We fail by not reporting officially. Once you do, You would be shocked how powerful these people are. i.e CMA,CBK,IRA etc