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AIRTEL NETWORK PROBLEMS
Rank: Member Joined: 5/8/2007 Posts: 709
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Airtel happens to be useless sometimes
Their blackberry internet isn't working for quite some time now
Sending them an email takes days before being replied to
They should just close shop and let safaricom reign
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Rank: Veteran Joined: 2/2/2012 Posts: 1,134 Location: Nairobi
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Mimi nilihama kutoka huko after they ate my airtime without notice
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Rank: Elder Joined: 6/2/2011 Posts: 4,824 Location: -1.2107, 36.8831
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SAFCOM Customer care is the WORST on planet earth. Even the chargeable number does not go through. i think i will crossover to Orange. Receive with simplicity everything that happens to you.” ― Rashi
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Rank: Elder Joined: 9/29/2006 Posts: 2,570
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dunkang wrote:SAFCOM Customer care is the WORST on planet earth. Even the chargeable number does not go through. i think i will crossover to Orange. Post pay customerCare on 200 very OK. The opposite of courage is not cowardice, it's conformity.
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Rank: Elder Joined: 6/17/2008 Posts: 23,365 Location: Nairobi
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jerry wrote:[quote=dunkang]SAFCOM Customer care is the WORST on planet earth. Even the chargeable number does not go through. i think i will crossover to Orange. Post pay customerCare on 200 very OK.[/quote]  Agreed!!! ..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".
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Rank: Elder Joined: 10/23/2009 Posts: 2,375
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jerry wrote:dunkang wrote:SAFCOM Customer care is the WORST on planet earth. Even the chargeable number does not go through. i think i will crossover to Orange. Post pay customerCare on 200 very OK. Or communicate to them through fb inbox. Works for me all the time. It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt...
-Mark Twain
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Rank: Elder Joined: 6/17/2008 Posts: 23,365 Location: Nairobi
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bkismat wrote:jerry wrote:dunkang wrote:SAFCOM Customer care is the WORST on planet earth. Even the chargeable number does not go through. i think i will crossover to Orange. Post pay customerCare on 200 very OK. Or communicate to them through fb inbox. Works for me all the time. Twitter is even faster as the big man is always watching!!! ..."Wewe ni mtu mdogo sana....na mwenye amekuandika pia ni mtu mdogo sana!".
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Rank: Elder Joined: 5/27/2008 Posts: 3,760
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Tosha bundles is a scam. I subscribed to Tosha 20, which entitles one to 20 SMS a day. I noticed that it was capped at 13 SMS - started charging after the 14th SMS, while the balance (*767*5#) still showed I had a balance of 7 SMS left. I immediately opted out. Will not lodge a complaint as I have another unresolved complaint with them of 2.7GB of data disappearing into thin air last October.
In case you are wondering why I'm still with them, I have a good chunk of airtime on it (courtesy of my employer) and will hama once it is exhausted.
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