Woooiiiiii....kumbe am not alone. Last month I checked balance via Mobile banking. I got a beautiful figure and smiled, since there was a deal I was expecting iivane. I confidently drove to Nakumatt Nyayo Stadium and inserted the card wanting to get new notes to go enjoy. Sema card kutemwa nje, sema ka receipt kutokea, sema insufficient fund...sema aibu, sema driving back home.....

When back in the car, I checked the balance again and still it was reflecting the beautiful figure, while the balance at the ATM was different. Kuna kitu na hiyo system yao mpywa. I think its still undergoing the teething problems.

Seriously hope so

That I cannot answer authoritatively since I do not work there. I have however been involved in similar system migrations & these things happen sometimes.Sometimes balances from branch to branch differ...statement & actual balance differ...ATM & Mbanking balances differ...loans dont start on time...standing orders are not properly dated etc.It happens.Question is for how long can one wait while they sort it out?And where else do you go to?