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MPESA Vs Call centre staff..
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muganda
#21 Posted : Saturday, April 27, 2013 1:14:40 PM
Rank: Elder

Joined: 9/15/2006
Posts: 3,907
Now now now, based on Safaricom's reaction to a well known rabble rouser who's much better ignored, it seems there's some truth to these allegations:

1. A group of 20 former and current Safaricom customer care agents, some “retired” because they could not use headsets anymore, are now taking legal action against Safaricom.

2. Safaricom chose to retire them due to the illness caused by working at Safaricom and they were given a very unfair retirement package of 2 months salary for every year worked and no medical cover.
http://www.techmtaa.com/2013/04...aired-by-cheap-headsets/


3. They were signing contracts every six months which is performance based. We later found out the idea of not to confirm us was a cost cutting strategy as you will find out later.
http://www.techmtaa.com/2013/04...ricom-call-centre-staff/

4. Safaricom has now sent out an email to all Call Centre Staff to go and pick new headsets and replace the cheap ones.
http://www.techmtaa.com/2013/04...ts-from-its-call-centre/


And finally:
5. Safaricom has sued controversial Nairobi blogger Robert Alai for libel and now wants a court to order him to pull down two “offensive” articles he is alleged to have posted on a website.

The contested articles which the company wants removed, according to the claim, appear on a website www.tecmtaa.com and are titled ‘Safaricom Now Retiring and Muzzling Call Centre Staff Impaired by Cheap Handsets’ and ‘Another Chilling Letter From a Safaricom Call Centre Staff’.



This is just corporate irresponsibility. So little needs to be done to take care of the clearly hapless staff and they resort to legal Shame on you d'oh!

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Muheani
#22 Posted : Saturday, April 27, 2013 3:14:20 PM
Rank: Veteran

Joined: 11/20/2009
Posts: 1,402
What Truth?

If You mean Change Of Adapters As Per The Email...not A Headset.
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mawinder
#23 Posted : Saturday, April 27, 2013 3:39:58 PM
Rank: Elder

Joined: 4/30/2008
Posts: 6,029
Muheani wrote:
What Truth?

If You mean Change Of Adapters As Per The Email...not A Headset.




Some of your call agent staff steal through backdoor deals buns from a certain company nearby that does catering at JKIA.
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muganda
#24 Posted : Sunday, April 28, 2013 11:52:23 AM
Rank: Elder

Joined: 9/15/2006
Posts: 3,907
No @Muheani, though Safaricom response does not prove they did anything illegal... the recordings, emails, physiological syndrome are all fact.

So Safaricom who are often keen to tout 'sustainable, responsible, caring' behaviour:
O- treated more than 20 under their care unfairly, who've been left with no recourse other than Alai
O- who's now under the gun from Safaricom legal keen to cover tracks

In fact, I'd warrant the outcome would be a little different if the victims were unionised, which is their constitutional right. Isn't it better to direct welfare at conditions where you're a causative agent first - 'bring back our hearing home'

Let's face it, no one let alone a Corporate is perfect. Even Google's don't be evil came under strain. So no need to preach too much on behalf of employer with capitalist motives...
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  | | Edit by user: Sunday, April 28, 2013 12:11 PM | Reason: Not specified
Muheani
#25 Posted : Sunday, April 28, 2013 1:27:09 PM
Rank: Veteran

Joined: 11/20/2009
Posts: 1,402
muganda wrote:
No @Muheani, though Safaricom response does not prove they did anything illegal... the recordings, emails, physiological syndrome are all fact.

So Safaricom who are often keen to tout 'sustainable, responsible, caring' behaviour:
O- treated more than 20 under their care unfairly, who've been left with no recourse other than Alai
O- who's now under the gun from Safaricom legal keen to cover tracks

In fact, I'd warrant the outcome would be a little different if the victims were unionised, which is their constitutional right. Isn't it better to direct welfare at conditions where you're a causative agent first - 'bring back our hearing home'

Let's face it, no one let alone a Corporate is perfect. Even Google's don't be evil came under strain. So no need to preach too much on behalf of employer with capitalist motives...




For the record am not an Employee or lawyer for SAFCOM But in The Telecoms Sector. I Have Followed This ENT issues From 2010...it Ai'nt Knew

How Unfairly were They treated? N Which Company Is Not Capitalist...exists To Make Money For Welfare?

1. Non Of Them Wasnt kept On the Companys paroll For over a Yr B4 Lay Off Last Yr ....while they Were Home....recovering...how Many Companies Do That?

2..while they Were Home...they enjoyed Full salaries And Medical Cover For Themselves And Their Families..

3. The Recordings Were not secret...each Of The 20 Was Given a Hearing That Was Recorded And They Were Given A Copy Of The Same..the very Bitter Ones Turned To @allai With That "EVIDENCE"

4. One of Them..while Waiting to Get Well and At Home Went Ahead To Take A Loan With stanchart, Guaranteed By The Safcom Payslip And Recommended By The Safcom Hr...started A Hardware At Kitengela... U Sould Listen To His recording...very Grateful To Safcom

?...they All Had A similar Opportunity...but The Most Of Them Just Sat Home..waiting To Be Paid For No Work Forever...ngrrrrrr.


5. If a Headset Worth Btn 15-25k Is Cheap...like Those In Use At Their CC....then I Want To Know How Expensive A Headset Call Centres Should Use

6. Its A Normal Occurence For headset Adapters
To Be Changed...happens All the Time...that Was Not A Reaction To @allai "Expose"?.

Iam Sorry, But On This One, Am On The Side Of The Villain. Will Wait To See The Evidence And the Judgement.

I Here Rest My submissions.
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  | | Edit by user: Monday, April 29, 2013 6:32 AM | Reason: Not specified
Mastermind
#26 Posted : Friday, May 03, 2013 4:32:00 PM
Rank: Veteran

Joined: 1/25/2012
Posts: 1,624
Location: Langley
If wishes were horser ====>> Sad
If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.
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bkismat
#27 Posted : Friday, May 03, 2013 5:09:38 PM
Rank: Elder

Joined: 10/23/2009
Posts: 2,375
Muheani wrote:
muganda wrote:
No @Muheani, though Safaricom response does not prove they did anything illegal... the recordings, emails, physiological syndrome are all fact.

So Safaricom who are often keen to tout 'sustainable, responsible, caring' behaviour:
O- treated more than 20 under their care unfairly, who've been left with no recourse other than Alai
O- who's now under the gun from Safaricom legal keen to cover tracks

In fact, I'd warrant the outcome would be a little different if the victims were unionised, which is their constitutional right. Isn't it better to direct welfare at conditions where you're a causative agent first - 'bring back our hearing home'

Let's face it, no one let alone a Corporate is perfect. Even Google's don't be evil came under strain. So no need to preach too much on behalf of employer with capitalist motives...




For the record am not an Employee or lawyer for SAFCOM But in The Telecoms Sector. I Have Followed This ENT issues From 2010...it Ai'nt Knew

How Unfairly were They treated? N Which Company Is Not Capitalist...exists To Make Money For Welfare?

1. Non Of Them Wasnt kept On the Companys paroll For over a Yr B4 Lay Off Last Yr ....while they Were Home....recovering...how Many Companies Do That?

2..while they Were Home...they enjoyed Full salaries And Medical Cover For Themselves And Their Families..

3. The Recordings Were not secret...each Of The 20 Was Given a Hearing That Was Recorded And They Were Given A Copy Of The Same..the very Bitter Ones Turned To @allai With That "EVIDENCE"

4. One of Them..while Waiting to Get Well and At Home Went Ahead To Take A Loan With stanchart, Guaranteed By The Safcom Payslip And Recommended By The Safcom Hr...started A Hardware At Kitengela... U Sould Listen To His recording...very Grateful To Safcom

?...they All Had A similar Opportunity...but The Most Of Them Just Sat Home..waiting To Be Paid For No Work Forever...ngrrrrrr.


5. If a Headset Worth Btn 15-25k Is Cheap...like Those In Use At Their CC....then I Want To Know How Expensive A Headset Call Centres Should Use

6. Its A Normal Occurence For headset Adapters
To Be Changed...happens All the Time...that Was Not A Reaction To @allai "Expose"?.

Iam Sorry, But On This One, Am On The Side Of The Villain. Will Wait To See The Evidence And the Judgement.

I Here Rest My submissions.









Safaricom will get away with it because this is Kenya.But this is squarely their responsibility. The guys got sick because of the work they were doing for Safaricom. It does not matter whether they are using head sets worth 15-20k or whether they were paying them while not working. What matters is the work Safaricom contracted them to do made them sick. But again because this is Kenya they will get away with it. They should thank their lucky stars.
It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt...
-Mark Twain
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muganda
#28 Posted : Friday, May 03, 2013 5:52:51 PM
Rank: Elder

Joined: 9/15/2006
Posts: 3,907
Agreed @bkismat.
In the UK, home of Vodafone, there's a well developed industrial deafness legal and compensation framework.

This 2001 case saw British Telecom pay £90,000 to one call centre worker that was suffering from acoustic shock http://news.bbc.co.uk/2/hi/uk_news/1165366.stm

In fact the UK government spells out weekly injury benefits based on level of disablement https://www.gov.uk/industrial-in...t-benefit/what-youll-get

bkismat wrote:
Safaricom will get away with it because this is Kenya.But this is squarely their responsibility. The guys got sick because of the work they were doing for Safaricom. It does not matter whether they are using head sets worth 15-20k or whether they were paying them while not working. What matters is the work Safaricom contracted them to do made them sick. But again because this is Kenya they will get away with it. They should thank their lucky stars.
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Simba1
#29 Posted : Friday, September 27, 2013 8:29:59 PM
Rank: New-farer

Joined: 9/27/2013
Posts: 18
Safaricom Retirement of Staff on Medical Grounds

What? this is shocking...is it even legal?

https://soundcloud.com/t...ng-of-staff-at-safaricom
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  | | Edit by moderator: Saturday, September 28, 2013 9:13 AM | Reason: topics merged
Angelica _ann
#30 Posted : Friday, September 27, 2013 8:40:33 PM
Rank: Elder

Joined: 12/7/2012
Posts: 11,935
Welcome to wazua. Very legal
In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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