"Dear Customer, There is a technical fault affecting most of the channels on your TV at the moment. Kindly bear with us as we work on rectifying the problem."

Got that SMS from ZUKU jana. Needless to say since jana no single channel works, no TV in the house, internet is working though and their customer care number goes to a machine that puts you on hold till your credit runs out. Seriously considering reconnecting my DSTV.

I completely agree with kularaha and poundfoolish
@the beginning with zuku it's all roses and daisies but once you start having problems it gets uglier and uglier
1. i increased the broadband package but there are no changes on the speed or radius the Internet covers
2. They are so quick to cut you off when the payment is done yet too slow to return the service
For example I paid to be reconnected on Sunday and the week is ending and still they have not returned the services?! I emailed and they said the system is not showing the transaction I sent the details of the payment THRICE and have been calling all day they cannot even deign to reply or pick up the calls, now no credit and no service. What was the point?! this is not the first time paying and they refuse to reconnect until I have to contact them almost every time, shouldn't it be the same when cutting off the connection then?? But this is the straw that broke the camel's back...smh
If you have the chance stay away it is not worth your time or money!!
Can't wait 4faiba to join this area goodbye zuku!!!

FOOL ME ONCE SHAME ON YOU, FOOL ME TWICE SHAME ON ME

By your own admission, you are a perennial defaulter, why should they treat you like a prince(ss)? I have used zuku for the last couple of years and have not had major issues with them.

I am not asking for any royal treatment I pay immediately I find out since I never receive the emails that the service is about to be cut off that's usually after the net is cut off all am asking for is the speed and efficiency they use to cut it off is the same way they should be to reconnect the service once you've paid.It's been a week since I paid and the services haven't been reconnected yet and they are always unavailable as I constantly try to contact them so if that's what you consider royal treatment well your standards are quite low!

i have also been with them(internet only) for 3+years. They are OK. I had a problem last week and reported it and their technical team came the following day and fixed it. Twas amazing but...yeah they amazed me.