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ZUKU - Kenya's worst run company. Avoid at all costs!
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erifloss
#81 Posted : Sunday, December 18, 2011 12:05:08 PM
Rank: Member

Joined: 6/21/2010
Posts: 514
Location: Nairobi
Worst service & customer care. Used it for 2 months and stopped.
'They say money cannot buy me happiness but when i compare when i had none and now, i'm happier' Kevin O'leary
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Kulchaz
#82 Posted : Sunday, December 18, 2011 11:02:12 PM
Rank: Member

Joined: 6/7/2008
Posts: 95
Location: Embu
The Zuku Satellite TV is quite good, I hear they have hit 35,000+ Subscribers in five months since launch. The problem is that the demand for this service is too high that they have run out of equipment!! I have been trying to acquire one for the last two months but without luck! I hope they will have new shippment in before Xmas, I need hook up my old folks!
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  | | Edit by user: Sunday, December 18, 2011 11:04 PM | Reason: Not specified
cmk
#83 Posted : Wednesday, June 20, 2012 8:48:22 AM
Rank: Member

Joined: 1/24/2008
Posts: 479
how does zuku's nature compare with natgeo wild?i also hear starplus will host natgeo gold??hi ni gani?
Every man is guilty of all the good he didn't do-
Voltaire
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cmk
#84 Posted : Wednesday, June 20, 2012 8:49:24 AM
Rank: Member

Joined: 1/24/2008
Posts: 479
Kulchaz wrote:
The Zuku Satellite TV is quite good, I hear they have hit 35,000+ Subscribers in five months since launch. The problem is that the demand for this service is too high that they have run out of equipment!! I have been trying to acquire one for the last two months but without luck! I hope they will have new shippment in before Xmas, I need hook up my old folks!


so did you finally hook your folks with zuku?how's it??
Every man is guilty of all the good he didn't do-
Voltaire
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kenyanbeef
#85 Posted : Wednesday, March 20, 2013 2:01:40 PM
Rank: Member

Joined: 7/24/2009
Posts: 273
KulaRaha wrote:
Elder wrote:
Jus Blazin wrote:
Apart from the monthly rates for the fibre, is there a monthly equipment fee charged?


For the fibre the equipment is theirs and you only pay the monthly access fees plus the one-off installation fees.


Plus the cost of all those panadols you will buy from the headaches you will get from their crappy customer disservice!!!


Laughing out loudly Laughing out loudly
So Zuku put up their paraphernalia for our newly constructed apartments and leave leaflets with numbers on them. The no. complete with a name has been mteja for like a month now... So I decide to call customer care and a 'friendly' lady was quite apologetic and promised that someone would call me immediately. Am still waiting ... And am a new customer! I don't even have a problem/complaint to resolve. Am a new customer. What are these people in business for? smh.
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leona
#86 Posted : Wednesday, March 20, 2013 2:32:44 PM
Rank: Elder

Joined: 8/1/2008
Posts: 1,432
Location: Marsabit
That's Zuku for you.. Always good until you have an issue and have to deal with their customer service. I don't know where they get their reps from.. very rude and unprofessional,and above all... They're great Liars
Nevermind what haters say, ignore them til they fade away - Just live your life
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essyk
#87 Posted : Wednesday, March 20, 2013 6:11:09 PM
Rank: Elder

Joined: 11/15/2011
Posts: 4,518
Told my boss to avoid them at all costs after being advised by the IT department,but he went ahead to register cz they were 'cheaper and promised all goodies in store'.
Wiring was done and a month later he was still cursing and banging tables.

"The true measure of a man is how he treats someone who can do him absolutely no good.
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  | | Edit by user: Wednesday, March 20, 2013 6:26 PM | Reason: Not specified
King G
#88 Posted : Thursday, March 21, 2013 9:33:18 AM
Rank: Elder

Joined: 6/20/2012
Posts: 3,855
Location: Othumo
essyk wrote:
month later he was still cursing and banging tables.



You must be enjoying it Laughing out loudly Laughing out loudly Laughing out loudly
Thieves
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rryyzz
#89 Posted : Thursday, March 21, 2013 11:54:15 AM
Rank: Member

Joined: 5/19/2012
Posts: 552
essyk wrote:
Told my boss to avoid them at all costs after being advised by the IT department,but he went ahead to register cz they were 'cheaper and promised all goodies in store'.
Wiring was done and a month later he was still cursing and banging tables.

Had planned to sign up with them, since I don't want to join your boss in banging tables, wachanikimbie, ng'o pesa zangu hawaioni
Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.... Leo Buscaglia
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essyk
#90 Posted : Thursday, March 21, 2013 1:25:44 PM
Rank: Elder

Joined: 11/15/2011
Posts: 4,518
King G wrote:
essyk wrote:
month later he was still cursing and banging tables.



You must be enjoying it Laughing out loudly Laughing out loudly Laughing out loudly

Nope.It was very frustrating to hear him use the f* word and s**t as he went around cursing zuku.
To make it worse he started working from a cyber!(free)leaving me to chase up zuku.
If they promise to come at 10 am expect them at 6 pm when you are supposed to be at home.
Then you have to postpone till next day and repeat it all over again.

It's a new era.
"The true measure of a man is how he treats someone who can do him absolutely no good.
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