Hi guys,

I've banked with Co-op bank for around 3yrs now and have never really had major issues with them,just the usual queues and delays here and there..

But of late, say...the last 3weeks or so, i've noticed they always have 'System issues' almost daily! This means half the time ATms aren't working,you cannot do much at the counter,especially if the branch you're at is not your branch and their online system is always down!It's really inconveniencing and i think i've just about had it with them

What are your thoughts on this systems issue and should we who bank at Co-op exit like yesterday as it seems this drama is far from over?

Anyone with suggestions of a reliable bank,especially for sme's,that has less drama?

Your thoughts will be highly appreciated

Thanks

@mmarto
Do you work at Co-op bank? just asking..
It's frustrating when their systems fail you as a customer and they keep saying they have no clue how long it will take to stabilize.. As a business person,it's very worrying :(

@ Leona, no i dont work for coop or any bank. In the recent past was scb, bbk, kcb who migrated their systems and all customers complained. Not much you can do but my problem with these institutions is that they do not do enough rigorous testing(esp stress tests) before going life. Maybe its a kenyan culture.....iebc....

It is the new system Dear. Had the same problem over at Family recently.

This is compounded by normal lack of attention to detail among members of staff as is evidenced by @MMarto calling you bro herein above.

Bear the pain for a little longer.

@aemathenge
Thanks for standing up for me :) I had noticed but chose to look the other way to avoid an online fight,but @mmarto could apologize better by asking his colleagues to work on the systems pronto! That,would be a real apology :)