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Co-op bank
Rank: Elder Joined: 8/1/2008 Posts: 1,432 Location: Marsabit
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Hi guys, I've banked with Co-op bank for around 3yrs now and have never really had major issues with them,just the usual queues and delays here and there.. But of late, say...the last 3weeks or so, i've noticed they always have 'System issues' almost daily! This means half the time ATms aren't working,you cannot do much at the counter,especially if the branch you're at is not your branch and their online system is always down!It's really inconveniencing and i think i've just about had it with them What are your thoughts on this systems issue and should we who bank at Co-op exit like yesterday as it seems this drama is far from over? Anyone with suggestions of a reliable bank,especially for sme's,that has less drama? Your thoughts will be highly appreciated Thanks Nevermind what haters say, ignore them til they fade away - Just live your life
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Rank: Member Joined: 4/20/2010 Posts: 412 Location: nairobi
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@ Leona, they have migrated into a new corebanking system 3 weeks agao. It will stabilise. Dont worry hata ukikimbia to any-other bank one day itakushika. hang on bro  ( The only time you should be looking down on others is when you are helping them up.
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Rank: Elder Joined: 8/1/2008 Posts: 1,432 Location: Marsabit
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mmarto wrote:@ Leona, they have migrated into a new corebanking system 3 weeks agao. It will stabilise. Dont worry hata ukikimbia to any-other bank one day itakushika. hang on bro ( @mmarto Do you work at Co-op bank? just asking.. It's frustrating when their systems fail you as a customer and they keep saying they have no clue how long it will take to stabilize.. As a business person,it's very worrying :( Nevermind what haters say, ignore them til they fade away - Just live your life
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Rank: Member Joined: 4/18/2011 Posts: 459
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Take advantage of this moment to get to know what else is available in the market you may never know what you are missing. With so many cheap almost free accounts from the many institutions it may not cost much holding several accounts.
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Rank: Member Joined: 4/20/2010 Posts: 412 Location: nairobi
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leona wrote:mmarto wrote:@ Leona, they have migrated into a new corebanking system 3 weeks agao. It will stabilise. Dont worry hata ukikimbia to any-other bank one day itakushika. hang on bro ( @mmarto Do you work at Co-op bank? just asking.. It's frustrating when their systems fail you as a customer and they keep saying they have no clue how long it will take to stabilize.. As a business person,it's very worrying :( @ Leona, no i dont work for coop or any bank. In the recent past was scb, bbk, kcb who migrated their systems and all customers complained. Not much you can do but my problem with these institutions is that they do not do enough rigorous testing(esp stress tests) before going life. Maybe its a kenyan culture.....iebc.... The only time you should be looking down on others is when you are helping them up.
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Rank: Elder Joined: 8/1/2008 Posts: 1,432 Location: Marsabit
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@Kaka m Agreed, maybe this is my chance to sample other banks @mmarto Yeah,systems in Kenya are just set up 'Bwap!' bila prior plans.. Very annoying,and there's very little that you can do about most of this inconveniencing occurrences Nevermind what haters say, ignore them til they fade away - Just live your life
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Rank: Elder Joined: 10/18/2008 Posts: 3,434 Location: Kerugoya
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mmarto wrote:@ Leona, hang on bro It is the new system Dear. Had the same problem over at Family recently. This is compounded by normal lack of attention to detail among members of staff as is evidenced by @MMarto calling you bro herein above. Bear the pain for a little longer.
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Rank: Member Joined: 4/20/2010 Posts: 412 Location: nairobi
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aemathenge wrote:mmarto wrote:@ Leona, hang on bro It is the new system Dear. Had the same problem over at Family recently. This is compounded by normal lack of attention to detail among members of staff as is evidenced by @MMarto calling you bro herein above. Bear the pain for a little longer. @Leona apologies sis The only time you should be looking down on others is when you are helping them up.
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Rank: Elder Joined: 8/1/2008 Posts: 1,432 Location: Marsabit
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mmarto wrote:aemathenge wrote:mmarto wrote:@ Leona, hang on bro It is the new system Dear. Had the same problem over at Family recently. This is compounded by normal lack of attention to detail among members of staff as is evidenced by @MMarto calling you bro herein above. Bear the pain for a little longer. @Leona apologies sis @aemathenge Thanks for standing up for me :) I had noticed but chose to look the other way to avoid an online fight,but @mmarto could apologize better by asking his colleagues to work on the systems pronto! That,would be a real apology :) Nevermind what haters say, ignore them til they fade away - Just live your life
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Rank: Member Joined: 4/20/2010 Posts: 412 Location: nairobi
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leona wrote:mmarto wrote:aemathenge wrote:mmarto wrote:@ Leona, hang on bro It is the new system Dear. Had the same problem over at Family recently. This is compounded by normal lack of attention to detail among members of staff as is evidenced by @MMarto calling you bro herein above. Bear the pain for a little longer. @Leona apologies sis @aemathenge Thanks for standing up for me :) I had noticed but chose to look the other way to avoid an online fight,but @mmarto could apologize better by asking his colleagues to work on the systems pronto! That,would be a real apology :) @Leona i'll talk to them(atleast i know them) but be prepared for in-conveniency for sometime. The only time you should be looking down on others is when you are helping them up.
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Rank: Elder Joined: 12/7/2012 Posts: 11,908
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mmarto wrote:leona wrote:mmarto wrote:@ Leona, they have migrated into a new corebanking system 3 weeks agao. It will stabilise. Dont worry hata ukikimbia to any-other bank one day itakushika. hang on bro ( @mmarto Do you work at Co-op bank? just asking.. It's frustrating when their systems fail you as a customer and they keep saying they have no clue how long it will take to stabilize.. As a business person,it's very worrying :( @ Leona, no i dont work for coop or any bank. In the recent past was scb, bbk, kcb who migrated their systems and all customers complained. Not much you can do but my problem with these institutions is that they do not do enough rigorous testing(esp stress tests) before going life. Maybe its a kenyan culture.....iebc.... Bro it is live!  Coop had a system change-over and they are still struggling to sort out problems that are associated with such a process. Always operate two different banks, it helps at times like now. In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
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Rank: Elder Joined: 8/1/2008 Posts: 1,432 Location: Marsabit
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Angelica _ann wrote:mmarto wrote:leona wrote:mmarto wrote:@ Leona, they have migrated into a new corebanking system 3 weeks agao. It will stabilise. Dont worry hata ukikimbia to any-other bank one day itakushika. hang on bro ( @mmarto Do you work at Co-op bank? just asking.. It's frustrating when their systems fail you as a customer and they keep saying they have no clue how long it will take to stabilize.. As a business person,it's very worrying :( @ Leona, no i dont work for coop or any bank. In the recent past was scb, bbk, kcb who migrated their systems and all customers complained. Not much you can do but my problem with these institutions is that they do not do enough rigorous testing(esp stress tests) before going life. Maybe its a kenyan culture.....iebc.... Bro it is live! Coop had a system change-over and they are still struggling to sort out problems that are associated with such a process. Always operate two different banks, it helps at times like now. LOL...hadn't even noticed this one, eish...this mmarto dude jameni! :) Thanks for the advise though,i've since learnt.. albeit the hard way Nevermind what haters say, ignore them til they fade away - Just live your life
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Rank: Elder Joined: 5/27/2008 Posts: 3,760
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leona wrote:@Kaka m
Agreed, maybe this is my chance to sample other banks
@mmarto
Yeah,systems in Kenya are just set up 'Bwap!' bila prior plans.. Very annoying,and there's very little that you can do about most of this inconveniencing occurrences Forgive me, does this mean 'pap'
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Rank: Elder Joined: 8/1/2008 Posts: 1,432 Location: Marsabit
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Gordon Gekko wrote:leona wrote:@Kaka m
Agreed, maybe this is my chance to sample other banks
@mmarto
Yeah,systems in Kenya are just set up 'Bwap!' bila prior plans.. Very annoying,and there's very little that you can do about most of this inconveniencing occurrences Forgive me, does this mean 'pap' LOL....Yes it does @GG, huku North Eastern we can't use more than one P in a sentence.., ulimi nzito Nevermind what haters say, ignore them til they fade away - Just live your life
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