This is very sad indeed.
I believe that the problem was hiring the wrong people, not their model. The fremium model works and there is nothing like a Kenyan internet model. The internet is the internet.
The problem is those who are supposed to drive usage of such sites still employ old marketing methods to achieve their goals.
There was ONE question I keep on asking those who decide to do an online business, "have you ever seen amazon advertising with a billboard?"
Those going online to do online business had better get used to the fact that they need to market to those people who are already online.
Does that mean that Kenyan consumers who are online may not sustain your business? Probably.
So patience is key. Gaining authority during this period is the most important thing you can do. Trying to convert consumers who still don't believe Mpesa works, using billboards, tv advertising etc is bad business practise.
It was not a failure of the idea, but the failure of implementation.
Jose: If I make it through this thug life, I'll see you one day. The Lord is the only way to stop the hurt.