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False Advertising from Airtel
alma
#11 Posted : Thursday, January 10, 2013 1:41:59 PM
Rank: Elder

Joined: 7/20/2007
Posts: 4,432
InnovateGuy wrote:
Welcome to India, friend. smile

We don't care about you and we don't listen to our customers at all. smile

For your information, we are looking for any chance to fleece you. smile

We've borrowed a leaf from the market leader and this is the Modus Oparendi.

Stick with us and we'll keep on screwing you! Adios! smile smile


Laughing out loudly Laughing out loudly Laughing out loudly

this should be a hall of fame post
Jose: If I make it through this thug life, I'll see you one day. The Lord is the only way to stop the hurt.
jimmy1
#12 Posted : Thursday, January 10, 2013 3:28:45 PM
Rank: Member

Joined: 2/11/2011
Posts: 240
Location: jamuhuri ya kenya
akowally wrote:
Try the 50% on other networks without credit. I confirmed from them officially that it doesn’t work on other networks.


My bonus can call other networks
akowally
#13 Posted : Thursday, January 10, 2013 4:20:36 PM
Rank: Veteran

Joined: 5/20/2008
Posts: 1,126
Location: Nairobi
jimmy1 wrote:
My bonus can call other networks


You must be one of the lucky ones.

Do the little experiment and call 111 and ask them. They'll tell you that that shouldn't happen.
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Tebes
#14 Posted : Thursday, January 10, 2013 5:49:38 PM
Rank: Elder

Joined: 11/26/2008
Posts: 2,097
Elder wrote:
maka wrote:
Mis-selling

Once in a while you get calls from actual human beings working for them, most of the time it is a robo-call.


Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly

Ghosh is it that sometimes ghosts and fake human beings also call?
"Never regret, if its good, its wonderful. If its bad, its experience."
Angelica _ann
#15 Posted : Thursday, January 10, 2013 6:12:23 PM
Rank: Elder

Joined: 12/7/2012
Posts: 11,937
Tebes wrote:
Elder wrote:
maka wrote:
Mis-selling

Once in a while you get calls from actual human beings working for them, most of the time it is a robo-call.


Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly

Ghosh is it that sometimes ghosts and fake human beings also call?


i once literally ran from an important meeting only to find that it was those useless airtel calls. from that day onwards, i promised my self i will NEVER EVER be coned by them. i have managed not pick a call from them since. the call to my line have reduced, guess they blacklisted me or gave up.
In the business world, everyone is paid in two coins - cash and experience. Take the experience first; the cash will come later - H Geneen
King G
#16 Posted : Thursday, January 10, 2013 6:16:47 PM
Rank: Elder

Joined: 6/20/2012
Posts: 3,855
Location: Othumo
akowally wrote:
jimmy1 wrote:
My bonus can call other networks


You must be one of the lucky ones.

Do the little experiment and call 111 and ask them. They'll tell you that that shouldn't happen.


try calling when you dont have credit but have bonus and give us the results; THIEVES!
Thieves
the deal
#17 Posted : Monday, January 14, 2013 11:10:40 PM
Rank: Elder

Joined: 9/25/2009
Posts: 4,534
Location: Windhoek/Nairobbery
What nonsense is this??? the airtel internet free nights work...just top up KES100 buy an 80MB bundle...you are good to go between 10pm-6am for 7 nights...this is my 3rd nyt...the speeds are great!Applause Applause Applause
akowally
#18 Posted : Tuesday, January 15, 2013 1:21:35 AM
Rank: Veteran

Joined: 5/20/2008
Posts: 1,126
Location: Nairobi
the deal wrote:
What nonsense is this??? the airtel internet free nights work...just top up KES100 buy an 80MB bundle...you are good to go between 10pm-6am for 7 nights...this is my 3rd nyt...the speeds are great!Applause Applause Applause


Yes, it works.

Just goes off unexpectedly sometimes and is a headache for some people.

It has worked for me for a long time, till the last two times it refused.

Don't get me wrong though, Airtel is the very best when it comes to anything internet.

Cheers smile
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Drobos fly
#19 Posted : Tuesday, January 15, 2013 1:44:10 AM
Rank: Member

Joined: 4/24/2012
Posts: 331
Location: Vantage point
akowally wrote:


2. Top up with Sh. 100 bundles and above (using *544*PIN#) and get free internet for 7 nights

This doesn't always work. You'll often get problems accessing the free internet. When calling customer care, they'll tell you "engineers are working on it". At that same time, other Airtel internet products may be working perfectly.



I agree and it can mainly be happening because of one thing. If you have had a chance to go through various simcards of theirs right from when they used to call themselves zain, you will realize even their access menus are different and what is funny is that some simcards from a certain year are much much faster in comparison even to those being produced this year. I have literally had this experience. Others respond promptly and immediately, while some are just plain annoying (credit munchers). This only tells you one thing, the quality control check when producing these simcards is very poor including their configuration. The irony of it all is that Safaricom are the ones amongst all that have tried to ensure that prior to release that their simcards are appropriately configured before being released into the public for sale, maybe that explains their cost in comparison. Orange have reconfigured some of their cdma lines to gsm and the performance is not as good as the gsm lines themselves, but that also depends on your connecting device and location.

I would however like to confirm to you that I am enjoying the 7 night free internet from Airtel and the speeds are really good. Am now out of downloads, I do download whole seasons, so that can give you a good idea of how it is.

akowally wrote:


3. Daily internet bundles

Don't always work either.




Again true for the reason I have mentioned above and also their systems are poorly maintained by technical personnel am not certain of their competence
akowally
#20 Posted : Tuesday, January 29, 2013 9:42:49 AM
Rank: Veteran

Joined: 5/20/2008
Posts: 1,126
Location: Nairobi
They have repented and now everything is working fine.

They are slowly becoming the best mobile network in Kenya.

I still ignore their spam calls though.

Cheers smile
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