My personal view is that this is an extortion campaign.

I have talked to the following people in KPLC headquarters and their customer care

1. Sakwa - on Second floor. I have a note in his handwriting stating how much is owed in the said meters. He of the standing in a threatening manner and saying that he can decide not to help with this issue and yelling.

2. Customer care on phone - forgot their names but i have notes so will add them later. This team on the phone has given me the following excuses. Add ksh.100, add ksh. 250, add ksh.1500, hit #100#, the pre-paid system is down, the landlord has a bill of 3898, there is nothing wrong with your meter etc

3. Customer care supervisor who declined to talk to me on phone - Nekesa. She refused to talk to a customer who expressly asked to talk to a supervisor. She advised the customer care agent that she was busy on another phone and would call back. She never did.

4. Twitter customer care - totally ignored me.

Till this time, even after being assured that paying for the last ksh.250 the account would be back to normal, their is no electricity.

The landlord has assured me that he has no bills, resent me his account termination forms indicating that the meters have no debt.

What I'm now convinced now is that this team of customer care agents have decided to take me round in circles until mzee apate adabu.

Their game unfortunately is shallow since having suffered for 4 months, I think I have learned how to live without their company.

So there you go

All I want to know is the exact amount of money owed. I will pay it, I have offered to pay it, I have even paid what they said. They on the other hand seem to want to play games with a customer.

Very good. Now take Wairegi's advice and write to all managers in your region (even the MD if you have the appetite!). How do you suffer for 4 months! How? How How? How do you even suffer for a week?

Lakini, you are not alone. Even me, a private share transfer has taken over a month (I'm told it takes a month thereabouts). But the customer care broker, is a comical guy. His entertainment makes me forget. And the tu mbeautifur radies don't help matters.