Wazua
»
Market
»
Review
»
DSTV $#&*!
Rank: Elder Joined: 10/9/2008 Posts: 5,389
|
I renewed my subscription yesterday at 5.20pm via mpesa and still waiting to be reconnected. Have spent 200bob trying to call them in vain, tried using the USSD code *369*10'hash' but nothing works. Emailed them only to receive an automatically generated generic response that they will look into it and nothing has happened so far. What the hell is happening?????
|
|
|
Rank: Elder Joined: 11/14/2007 Posts: 4,152
|
jaggernaut wrote:I renewed my subscription yesterday at 5.20pm via mpesa and still waiting to be reconnected. Have spent 200bob trying to call them in vain, tried using the USSD code *369*10'hash' but nothing works. Emailed them only to receive an automatically generated generic response that they will look into it and nothing has happened so far. What the hell is happening????? Had the same problem sometime back but was sorted out when i sent them an email. They really need to do something about their call centre service, its pathetic.
|
|
|
Rank: Elder Joined: 12/9/2009 Posts: 6,592 Location: Nairobi
|
Text from: MultiChoice Did you know you can now link a DStvMobile device to your DStv Compact +, Compact, Family account at NO extra cost. Get upto 14 channels FREE. SMS name to 4688I received the above text messages from MULTICHOICE twice and both times I sent a text and lost my airtime. Is MultiChoice hoaxing customers? I want to forward this to the consumer organisation to get to the bottom of this. So annoying!
BBI will solve it :)
|
|
|
Rank: Member Joined: 3/12/2008 Posts: 215
|
@jaggernaut. Try getting them on this number: 071106000
|
|
|
Rank: New-farer Joined: 1/6/2011 Posts: 11
|
jaggernaut wrote:I renewed my subscription yesterday at 5.20pm via mpesa and still waiting to be reconnected. Have spent 200bob trying to call them in vain, tried using the USSD code *369*10'hash' but nothing works. Emailed them only to receive an automatically generated generic response that they will look into it and nothing has happened so far. What the hell is happening????? interact with them on social media. they are most responsive there. twitter @dstv_kenya facebook http://www.facebook.com/DStvKenyaderp
|
|
|
Rank: Member Joined: 8/27/2010 Posts: 495 Location: Nairobi
|
Easiest way is to go here and reset the E16 code yourself. Sent from my Black Nokia 3310
|
|
|
Rank: Elder Joined: 10/9/2008 Posts: 5,389
|
Ash Ock wrote:Easiest way is to go here and reset the E16 code yourself. Tried that too and got the response that my smart card is not in their database! Anyway just called home and am told the service has been restored at last.
|
|
|
Wazua
»
Market
»
Review
»
DSTV $#&*!
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.