Am a member of the so called premier banking and i can confirm the only thing am proud of is my black card.service is poor and am usually discriminated on because of my age and holding that card,but what bothers me most is that after i swipe my name doesn't appear on the receipt and cannot even get sms alerts like other banks.....bbk is walking ahead while looking behind!!

I have the same problem, it took me about 10 trips to get my account changed. On top of that, I've been trying unsuccessfully to get registered to Hello Money for 8 months now, 3 attempts so far. Updating your details also is a nightmare, I got two letters from my employer and both were hand delivered to my branch. Both letters vanished afterwards.

It took me a year to get Internet banking done and when the details finally came, they never worked. I gave up. My only option now for electronic banking is hello money, if and when it works. I miss stanchart.

Thought it was only me. BBK branches take 1hr to serve a maximum serve less than 10 people, equity can serve more than 30 people in an hour.

Internet banking, I gave up.
Trying to change account details, I gave up.
Written communication - I have never received a response from this bank.
Ati prestige / premier banking - you will queue behind four people and remain standing there for 45 minutes.

I am in the process of closing my last account with this bank...once cdsc effect the change in my account details so I can be sure I'll get my dividends, I'm out of here.

@ lucid why did you quit stanchart?