I used to send money to shags through Akamba/Easy Coach.......the upgrade to MPesa was a massive improvement!!!!

Of course it is good and i use it but it does not mean i cant complain about its shortcomings and loopholes.

@mawinder, i wonder who would employ you to head a department in their organization. From what you have stated your strategy and policy on bribery and processes to facilitate the same were flawed from the beginning. That clearly shows lack of skills in leadership and management whereas you want to do the same. Any sane chairman CANNOT receive bribes through their official lines, that would be suicidal on their part – have you not seen the way it is easy to wear JUVE uniforms nowadays. This is where middlemen come in. I hope you were truly coned!

My sim phone book carries the maximum 250 numbers, and my phone memory another over 700 numbers. Sending to a wrong no. happens to anyone. I once sent out Sh 32,700 and it went to a wrong no. I called and a lady answered, told her to resend back the money minus the transaction cost and even another two hundred for her token. I received the cash back.... no big deal. Recently I sent another 6,500 but also went to a wrong no. Called the guy, who became arrogant and disconnected. I immediately called Safcom (On 200 since am on postpaid). The funds were refunded within a record 2hrs!!!. Mr. Zainabu must have been rushing to withdraw the funds at a nearest outlet.

AND YES THEY DEDUCTED SH.30 UPON REVERSING THE TRANSACTION.

Actually this carelessness problem is not limited to MPESA... Kenyans nowadays simply don't take care of their stuff and will look for anyone else to blame for losses EXCEPT themselves... look through the investment threads and you'll find many moaning about losses after purchasing stocks at ridiculously inflated prices and blaming their brokers.. as if pesa ni ya broker.. we're becoming a nation of whiners. I wish you were complaining about M-PESA downtimes, that would make sense.