Was about to say those are 2 different transactions.
I am sure the id no.or whatever they call it are different.
But that customer care fellow was silly.Asking you to go to the cops when it's obvious the cops will redirect you back to safcom.

Why do we always assume that the customer care guys know it all? I have on several occasions caught them down in their pants.
At times they make me believe they could be high school dropouts.
If one doesn't know how to handle a case,please refer them to a more qualified personell instead of giving foolish advise.

There is this friend of mine who calls people before sending them money via m pesa. I now know why.

I don't think it is reversal as such. And actually it can be done. About two years ago I received an Mpesa of 30k. Incidentally I was about to send a colleague some money. I went on and sent it plus the amount to cover withdrawal. I had not calculated well and ended up using 100 bob from the 30k. Now the only information I had from the sender was the name and I tried severally to call customer care but never got through so I gave up.

The sender never contacted me. About four days later however I receive end a all from Mpesa informing me that the transaction had been made in error and they needed to take back the money and asking for my comments. And thereafter 29900 was deducted from my account. I find it strange that they now claim that the amount has to be exact for them to act.

Sasa hii mnamaliza ndugu yetu kwanini?

My crooked friend.. what you did is called bribery, corruption, wizi and you got exactly what you deserved... Your politically correct lingo, eti "lobbying" does not change these facts