To all post paid SKerians,please be warned that safaricom has since introduced a scheme where they arbitrariry append some charge labelled 'late fee' on your monthly bills. This is supposed to be a percentage value of your previous 'outstanding' balance after the 16th of the previous month,and is usually a value which cannot be justified by the customer service staff. The only response you can get is that 'it was computed by the system'. Given that these people are already pocketing a standing fee of Kshs. 200 a month from the post paid loyal customers,its unfair to inflate their bills on such grounds. Secondly,given that the post paid users call at Kshs 7/= per minute (after tax) and pre-paid tarriffs were since harmonised to Kshs. 8/= per minute,then there is no justification for the post-paid user to pledge their loyalty any more. Hence,unless the situation is rectified soon,mass exodus for this cluster is on the way.

Your take?

The definition of your enemy is: 'Your former friend'

The ONLY great thing about Scon post paid is Customer Care 200. But how many times do you call it?

I don't know but I have this gut feeling that these guys are using unorthodox means to earn their extra penny.

Is it just me or have their data rates recently doubled? Or was this announced and I missed it?

Of course,they conveniently have a disclaimer on the Safcom console that the Data Upload/Download stats are not necessarily accurate.

When did you pay the Ksh5,000?



Assume you spent Ksh5,012 in the month of Apr.

If you paid it 26 days after due date i.e. May 16th + 26 days = 11th Jun,then the whole outstanding amount of Ksh5,012 will attract late fee.

Otherwise,if you paid before 11th Jun,then only the balance Ksh12 will be charged late fee.

Wizi wa kingawimbavu!! (Collaboration of ngawira & kimabavu!!)

..if it is not expressly prohibited in law.. DO IT!!!!