forget safcon n go wea...safcon happens 2b th lesser evil. Wait until u experience sm other providers wit primtive svc n lousy customer care

ngaatho! unajua wewe ni landlord na landlords ni kama headmasters.
if u listen to those kids on customer care lines ul go mad.they are clueless at times.
Go to customer care and raise a storm.
I honestly think the prob is on ur side.
chunguza vizuri.
usihame.better the devil u know.

sure enough i charged my mulika mwizi phone account which read a balance of kshs 1082.10

i took out the sim card from the phone, inserted it into a safaricom modem and voila!...when i reached the safaricom home page 1/2 a minute later i closed the internet service, took out the sim from the modem, reinserted it back to the phone and went to sleep.
yesterday early in the morning at around 7:00am, i checked the balance in readiness to buy the 1.5 gig plus the kid bonus but alas it read kshs 943.42. this was kshs 140 less than the balance in the previous evening...i did not want to believe that safaricon had charged me at a rate of ksh 280 per minute!! i thought to myself that may be the 140 was the minimum amount that was levied upon just opening the browser which is normal.

Kaigangio allow me to ask please.What was the purpose of changing the sim if you did not browse at all? Are u sure you only put in the sim worth 1082 of credit,opened the browser and closed? Why did u do that and for what gain?
If you open the safcom browser the safcom bundles automatically shows.In ur case u did not purchase any bundles and were therefore charged per minute hence the reduction. And that is damn expensive.



At this juncture i purchased 80mb data bundle at kshs 100. i knew i had a balance worth kshs 843.42 left and all that i needed was kshs 160 to get the 2.25gig which i were to acquire later in the day!!

i took out the sim from the mm and inserted it into the modem, opened my laptop and plugged the modem and started browsing till the bundle got exhausted at around 9:00am..

Hahahaah! Now lemmie pause there.
I have done this before and guess what?
I know that if u buy bundles and u still got some 'unconverted credit' left in ur modem,once the bundles are exhausted,it starts chewing ur credit reserve bila notice!! That's where I have beef with these guys.
It's starts charging per minute and trust me u can easily faint the moment that kabell rings,and on checking u discover its a message saying u have less than 1MB left!!
I learnt the hard way so I am always quick to ensure that I convert all my modem credit into bundles and leave say just 50 bob.


took out the sim and put it back into the mulika mwizi.
all that time from when i recharged the kamm i had made no voice calls for obvious reason...2.25gig!!! i decided to confirm the balance once again at around 12:00 noon after buying the kshs 200 recharge...i could not believe what i saw on the screen! i put the phone down went to the tap and washed my eyes again, went back, took the mm and requested for the balance once more...avando zi!!! ati kshs 271.33 was the bal..yaani i was kshs 572 down!!!

EXACTLY WHAT AM TALKING ABOUT!!
You think that u used only 80MB? No you did not!

What actually happened was that, u exhausted the 80MB and guess what? the warning bell will not ring to inform u that it's over cz u still have reserve credit!That reserve will go down per minute except u convert it into bundles.
Trust me I have been a victim and that's why I never keep reserve credo anytime I purchase few bundles.Better safe with lots of bundles than lots of credit on Modem.

i called safaricon and that kubafu digital lady's voice from the amg circuitry told me that i will be charged ksh 10 for the service...i went kshs 10 further down and went mad!!!
Woi Go and apologise now.

@ essyk, if i went to customer care i would not only raise a storm but i would pita with somebody....nii no hituke na mundu!!

0%.....grade F

...the result of too much safaricon!!! Ngai aharuruke na ndagatumane!!

...i have already used up the 260 and what is remaining of it is kshs 1.58 which cant make a call. kwaheri safaricon!!!kwaheri mama na ubaki salama......

..safaricon!!!NKT!!nugu!!nugu kabisa!!...

you see @ rock you experience so many nightmares in a given week but 90% of it has its origin in safaricon...the only lusting solution is to hama without thinking twice...

wacha essyk abaki akinugunika peke yake...

[quote=Kaigangio]
mmmmhhhhh!!!bwahahahahahahahahahahahahahahahaha......

let us see...i wanted the 2.25 gig to burn it and not to burn myself...safaricon burnt me up by doing something illegal which @ essyk agreed they do!!! i am now convinced that 75% of those mega profits are plain thiefing!!

aarrghhh! is kaigangio a gizzard?
Ok let me rub this on ur face kabisa ndio uhame faster than one can say Bolt.
Have u ever had sh 1000 only on ur modem and u know that's 1.5MB.But when u connect it reads balance sh995 thus disqualifying you from buying the 1.5MB? There's an small amount that disappears betwn updating and activating bundles.
How d u explain that? HAMA! Run baby!and don't look behind lest u become a pillar of salt.
To be safe I ensure I have an extra 50 bob for them to eat.
I don't know maybe Karma will catch up with them but in the meantime SIHAMI.
I am yet to be fully enraged cz that is the day I will see Collymore in person.


yes i am imagining what i could do with 200mb but not in safaricon...sorry my dear 200mb elsewhere.

what control are you talking about in safaricon??if you cannot control the charge rates or data flow into your modem you are not in control of anything...actually safaricon is controlling you...try to look at the bigger picture..

the kiondo belongs to one safaricon shareholder mukiri so i leave it behind...something else, i will not put my fingure back to the hole where i once got bitten...no way!!

make the services transparent and retain the customers...don't cry baby don't cry!!!

You know what RUN! I give up and take care of your shoe and kamaru hat!