hi guys

The day before yesterday armed with a full, clean thou, i set out to hunt for the fat, juicy 1.5 gig plus 0.5 gig bonus.

sure enough i charged my mulika mwizi phone account which read a balance of kshs 1082.10 and i knew that the gigs were an arms stretch...the mulika mwizi is ofcourse the hardy monochromatic type not suited for internet browsing and as such i could not use it..

i therefore took out the sim card from the phone, inserted it into a safaricom modem and voila!...when i reached the safaricom home page 1/2 a minute later i closed the internet service, took out the sim from the modem, reinserted it back to the phone and went to sleep.

yesterday early in the morning at around 7:00am, i checked the balance in readiness to buy the 1.5 gig plus the kid bonus but alas it read kshs 943.42. this was kshs 140 less than the balance in the previous evening...i did not want to believe that safaricon had charged me at a rate of ksh 280 per minute!! i thought to myself that may be the 140 was the minimum amount that was levied upon just opening the browser which is normal. At this juncture i purchased 80mb data bundle at kshs 100. i knew i had a balance worth kshs 843.42 left and all that i needed was kshs 160 to get the 2.25gig which i were to acquire later in the day!!

i took out the sim from the mm and inserted it into the modem, opened my laptop and plugged the modem and started browsing till the bundle got exhausted at around 9:00am..took out the sim and put it back into the mulika mwizi.

all that time from when i recharged the kamm i had made no voice calls for obvious reason...2.25gig!!! i decided to confirm the balance once again at around 12:00 noon after buying the kshs 200 recharge...i could not believe what i saw on the screen! i put the phone down went to the tap and washed my eyes again, went back, took the mm and requested for the balance once more...avando zi!!! ati kshs 271.33 was the bal..yaani i was kshs 572 down!!!

i called safaricon and that kubafu digital lady's voice from the amg circuitry told me that i will be charged ksh 10 for the service...i went kshs 10 further down and went mad!!!

i reached the customer care and a "real" gentleman picked the phone and i explained to him the situation...my friends, that guy hit me with a bucket full of shit..the answer that i got from him was the conman type and the most interesting...ati i did not close the browser when i was through with the browsing and therefore that is why the money was being spent, and he went further to give a friendly advise or instructions on how to close the browser!!! ngai baba!!when i recovered from the shock of the answer that i got from him, i asked the safaricon idiot on the other end how it is possible for the internet to run when one has disconnected the power and removed the sim card from the modem (when the data transmission is completely disabled)!!!

the vagabond gave me the same answer and went further to tell me that infact as we were talking the internet was still running and i was still being charged...jesus christ!!! i think i was talking to a guy who has never been to school!!! my question to him was how it was possible for safaricon to register an internet service provision or any other service in their server, when the sim card has been removed from the modem or the phone!!! the idiot just told me that he would consult i dont know who to explain...i hung up before he finished preaching his summon as i went completely berserk...

kenya post and telecommunication corporation is back where one could be hit with bills showing telephone services 10 years after the phone disconnection!!!

i am hamaing completely leaving nothing behind including the cockroaches and without looking back...ata hiyo empesa wacha ikae!!!...my safaricon sim, i am physically breaking it into two after spending the kshs 261 left, and call-me-more can have it and stick it in his bloody big fat A#*<>le!!!NKT!!!

Who said 'My brothers are dying because of lack of knowledge?'
Fact
1. Some site are constantly refreshing.. meaning using up bundles, meaning your reducing airtime, even when you are not using it.
2. There are updates, meaning reducing airtime
3. Some comp clocks synchronize, meaning they regularly check time with some server, meaning reducing bundles and reducing airtime
4. Anti virus updates
5. Hackers, spyware nayo?

NB: I once heard a madman shouting that he'd met some mad people, that were annoying him. I couldn't help but smile :) I almost told him to talk sofetly lest he mulikas himself!

As a shareholder, I'd urge you not to move. There are many ways to skin a cat. Na unafikiria tutakula nini?

@ mukiri...let us see...

1. Some site are constantly refreshing.. meaning using up bundles, meaning your reducing airtime, even when you are not using it. ...tell me how would you continue making calls when your account is very empty? how would you continue surfing when the subscribed bundle is completely exhausted?

2. There are updates, meaning reducing airtime...yep! just as long as you are in the internet and your data transfer aggregate is within the purchased bundle...

3. Some comp clocks synchronize, meaning they regularly check time with some server, meaning reducing bundles and reducing airtime ..yep! just as long as you are in the internet and your data transfer aggregate is within the purchased bundle...

4. Anti virus updates...answer as 3 above

5. Hackers, spyware nayo?...answer as 3 above...

could you, in God's name, be that guy in the customer care that i talked to???

so safaricon shareholders are very busy crafting some not-very-clever methods of thiefing from custmers...

At the rate these safcon guys are going, i foresee a major lawsuit against them very soon. I've been a victim of their thievery. Their hunger for unsustainable mega profits will be their downfall

smh Kaigangio.

On Jun 1 safcom was offering 500 bonus upon IK top up on mobile phones.
In my greed, I removed my Modem sim and topped it up on phone to grab the offer.I just wished I had many sims.
I wasn't interested in all that calling credit cz I browse a lot.I wanted bundles.
My modem had some credo which I hadn't converted to bundles yet.
Now I put my 'loaded sh 1,500sim' back on modem and activated the bundles!!
Alas!.Kumbe the offer was 'unconvertable',
So guess what? it was charging me per min and I ended up losing even the credo that I hadn't converted before!
I wrote to safcom and cursed them like u just did
But these are stuff they will no tell you.
I bought this offer.Probs is its just for midnight so imagine to enjoy it you have to stay awake before offer ends.

Another time I realised that my credo was running down fast at an amazing speed.
Upon opening the browser I would go to the statistics and check the upload and download speed.
I discovered that as soon as I opened the browser my the graph would shoot up like lava!! Things were just downloading and I rem losing like 100MB in just 2 minutes.

I went to safcom customer care and called them conmen!! I was soo bitter and told them I wasn't able to top up cz credo inamwagika.
They tested my modem and it was fine.
So they asked if I have other applications running behind or virus.They even asked me to bring my laptop to their office.
I carried it to office for the IT guys to verify that!
Kumbe my anti-virus had x-pired and dudu was really working behind the scenes downloading stuff.
Then I closed down automatic updates.I decide what and when to update.
Me thinks kuna kitu chewing it up and most of the safcom guys on customer care lines behave like school drop puts.Pretty ignorant.
Well that was what.
If not go there and bring the whole place down.

I just don't know why I can't leave safcom.
Is just in the blood I guess.

Safcon!! i thought people realized its expensive to use their service from the numerous threads about their bundles..i only keep my saf line coz of contacts but never use it to call or browse.i call with my yu or zain lines and receive with safaricom.Try orange its better,plus their daily unlimited is cheaper.and if you can afford go for unlimited for 1 month.

take this to their tweeter n facebook ac

i would rather stay in wazua coz if i head to tweeter or fb i will shout at the that "mangirohia nda magicunga nugu icio!!!"

forget safcon n go wea...safcon happens 2b th lesser evil. Wait until u experience sm other providers wit primtive svc n lousy customer care

ngaatho! unajua wewe ni landlord na landlords ni kama headmasters.
if u listen to those kids on customer care lines ul go mad.they are clueless at times.
Go to customer care and raise a storm.
I honestly think the prob is on ur side.
chunguza vizuri.
usihame.better the devil u know.