Sometime around april, i had a very bad experience at westgate shopping mall. I had taken my 2 Southafrican friends to Artcaffe grd floor Westgate which i wud say sells the finest European delicacies around. Was around 9pm xo one of them needed to use the gents and honestly such an excellent place, with very expensive finishing, world class lighting systems, expensive toilet seats U DONT EXPECT TO MISS A KSH 25.00 toilet paper and it happened. He texted me to go and help i checked all the toilets nothing went to 2nd floor and third none, Nakkumatt was closed had to run to ukay centre 500m away to help him imagine how embarrassing as he was holed there close to 1hr. I was mad but i dcd 2 forget it as a one off until today i went there @5pm to transact at Baclays just when i was about to help myself i dcd to check and no tp. Westgate shame on you, i dcd i have to warn others if u want a place to hang out go to Yaya, Juntion or Galleria but keep off westgate just incase u need to help yourself

Oh give me a break, you can't indict a whole mall and especially a great place like arte cafe because of one isolated incident...Shit (pun intended) happens, but that doesn't mean that we should now boycott westgate enmasse just because of a little TP incident....

Your friend got out of this little sticky situation unscathed, it's not like shit had literally hit the fan in the bathroom and he looked liked the proverbial who shot john in the aftermath....Don't throw people's businesses under the bus because of such a small inconvenience....It's not cool at all.

It is this kind of attitude that encourages lousy performance.

@hambuglar; you will notice that after the first incident, @premio give Westagate the benefit of doubt and assumed it was "an isolated" incident. A couple of months later, he finds the same situation. Now it is no longer isolated.

Clearly this is something that happens too often. It means the management of the mall does not care about their customers, at least not enough to ensure that there is toilet paper in the toilets.

This incident is shitty(pun intended too) and not believable. And of all three of you no one thought to simply grab serviettes/napkins from the restaurant before hopping all the way to Ukay? Ai?
Give us a better reason to beware of the place. Na kwa nini unawapelekea your 'business' kila saa @madampremio? I don't see how these can be pines... Airports are always self contained anyway hence the huge handbags.

Ditto!