Jus Blazin wrote:kenmac wrote:Jus Blazin wrote:saga wrote:MatataMingi wrote:lexx wrote:and why do i have to subscribe, i thought it should be automatic!
This. It should be automatic. Dont they have the tecnoligy or what. Bura Sana
Safcom can not automatically subscribe you to a service, you have to agree to the terms and conditions of this offer.
Tell them @saga. People never understand, no matter how much learned they are.
nobody was given a chance to choose whether or not to migrate to uwezo tariff. everybody was automatically subscribed to it. Get your facts right.
There's a difference between introduction of a new tariff and a new promotion

. Surely, you must know that by now. Do we really need this back and forth? Get your facts right!
@Blazin, let me jog your memory kidogo to see whose facts are right. First, customers had always had a choice to of their tariff until the 'one size fits all' uwezo tariff was introduced.
Around 2007, safaricom introduced four tariffs namely; Saasa, Super Tariffic, Jambo and Super Taifa. Among these four tariffs, customers subscribed to their tariff of choice. Before the introduction of these four tariffs we were accustomed to Sema, Tariffic, and
Taifa tariffs. The migration was by choice. In 2008, Jimbabie tariff was introduced and reduced calls by almost 70% as a measure of retaining market share due to increased competition. After that, we have had Ongea and now Uwezo- the tariff that had initially promised 1 bob per minute 10pm-10am forever-.
Among the major promotions that safaricom has conducted include 'Lipua', 'guruma ibambe', 'Furahi na Safaricom',and 'Masonko na Safaricom' among others. All these promotions were common in that the customers had a chance to win millions or vehicles.
Compare that with this 'Wakenya tuongee' promotion and you will realize that it doesn't deserve to be called a promotion. Its somehow concocted to make all the shillings flow to Safaricom vaults.
What percentage of customers make 4 minute-long calls between 6am to 6pm?
Its not about being cynical, its about customer satisfaction. Since the current CEO took reins from my favorite Michael Joseph, we have had an increase in Mpesa charges, Higher calling rates in the market, twisted data usage terms and conditions and several other unfriendly terms in almost everything.
The CEO seems very preoccupied with keeping the numbers in the range of 20 billion. If its about supernormal profits, we may as well have Safariom in South Sudan, in Uganda, even across the continent. Otherwise, exhibiting monopoly behaviour to attain obscene profits is unjustifiable.