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wake up Sarova Whitesands!!
Kratos
#31 Posted : Wednesday, July 25, 2012 6:18:48 PM
Rank: Veteran

Joined: 9/19/2011
Posts: 1,694
essyk wrote:
You guys are pathetic.

Must you wait till a potential client complains to the world b4 u act?

What picture is painted and how many europeans do u think have read this complaint?
The day you guys start treating kenyans like humans is the day you will progress.

Now the best apology would be to offer him free full board stay for the days he's there.
That shows ur apologetic,caring and value ur clients cz there's nothing annoying as bad customer service.



That was too harsh, having run a business i know that mistakes happen......they have acknowledged and apologized. That's what life is all about, learning to know when you're at fault and how to react.

“People will believe a big lie sooner than a little one, and if you repeat it frequently enough, people will sooner or later believe it.” ― Walter C. Langer
Kratos
#32 Posted : Wednesday, July 25, 2012 6:22:33 PM
Rank: Veteran

Joined: 9/19/2011
Posts: 1,694
kollabo wrote:
@joy.morai you serve horrible food at Whitesands. It tastes like cat food. I wouldnt recommend it to anyone.


Are you Filipino by any chance? You should try what they call "balut" smile smile smile

“People will believe a big lie sooner than a little one, and if you repeat it frequently enough, people will sooner or later believe it.” ― Walter C. Langer
Obi 1 Kanobi
#33 Posted : Wednesday, July 25, 2012 6:26:04 PM
Rank: Elder

Joined: 7/23/2008
Posts: 3,017
kollabo wrote:
@joy.morai you serve horrible food at Whitesands. It tastes like cat food. I wouldnt recommend it to anyone.


I actually have a different opinion. The food at Whitesands is excellent by Hotel standards. I really enjoy their menu (except the sea fish).

Was there recently (this month) and almost half of whitesands is currently under renovations. It couldn't have come at a better time, the rooms are literally falling apart. having said that, its the only hotel i stay in annualy in Mombasa.
"The purpose of bureaucracy is to compensate for incompetence and lack of discipline." James Collins
luttz
#34 Posted : Wednesday, July 25, 2012 7:25:22 PM
Rank: Member

Joined: 3/18/2008
Posts: 377
@ Kollabo: Too harsh on the guys even after apologizing. I am sure Whitesands is not the worst of the hotels in this country. A person who has traveled to many places on the globe and experienced different service levels will not use such a tone. In anything, they there menu is dominated with "international cuisine" and not what you find in your local restaurant.

@ Essyk! Why the obsession with Europeans?
"You've never lived until you've almost died; for those who have fought for it, life has a flavour the protected will never know."
essyk
#35 Posted : Thursday, July 26, 2012 11:24:25 AM
Rank: Elder

Joined: 11/15/2011
Posts: 4,518
roflol.

eti cat food..


missed that.Laughing out loudly



"The true measure of a man is how he treats someone who can do him absolutely no good.
theman192000
#36 Posted : Thursday, July 26, 2012 11:33:08 AM
Rank: Member

Joined: 7/11/2008
Posts: 401
First of all, kudos to Whitesands for responding and apologizing to Mukiha. The fact that they even patronize wazua.co.ke displays some form of progress.

With regard to kollabo's comment; I think that Whitesands is Kenya's second largest hotel in terms of bed occupancy after Nairobi Intercontinental. The food is therefore cooked wholesale not unlike CCU at the UoN.

So if you are looking for better cuisine maybe you should take the B&B option and eat lunch and dinner elsewhere. In the end it will be Mukiha's decision.
rock
#37 Posted : Thursday, July 26, 2012 11:53:15 AM
Rank: Veteran

Joined: 2/25/2009
Posts: 973
aemathenge wrote:
kollabo wrote:
It tastes like cat food.


What were you thinking?

Eating Cat food that is?

How often have you have you been served at the White Sands.

Perhaps there is something very wrong with your taste buds. But then again, what would you expect of somebody who eats cat food?

Laughing out loudly Ouch!!
keved
#38 Posted : Thursday, July 26, 2012 12:04:09 PM
Rank: New-farer

Joined: 3/13/2012
Posts: 15
Mombasa Continental is a very very nice hotel.
rryyzz
#39 Posted : Thursday, July 26, 2012 12:57:34 PM
Rank: Member

Joined: 5/19/2012
Posts: 552
kollabo wrote:
@joy.morai you serve horrible food at Whitesands. It tastes like cat food. I wouldnt recommend it to anyone.
Have been to the Whitesands thrice and enjoyed my stay there. Sasa hii maneno ya cat food sijui lakini your cats taste buds must be ya hali ya juu.
Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.... Leo Buscaglia
Ric dees
#40 Posted : Thursday, July 26, 2012 1:09:37 PM
Rank: Member

Joined: 3/6/2008
Posts: 632

..Enough of the slating Sarova Whitesands have apologised and we move on, judging by sixe there food is not all that bad (i love there variety b-fast) among the best in the coast in my opinion however i have always like dit coz the Jet Ski's well that's just me.

I think what a lot of hotels should embark on is customer service esp when it comes to local toursim, i think this is sorely lacking, i was in Mt Kenya Safari club with family 2 weekends ago and everything took that bit extra something that infuriated wifey, we dint have a waiter "guarding" us as they did with other foregin guests maybe coz well we are local, my cocktail orders took that bit longer, oftenly getting them wrong,we literary had to beg them to put on the fire at the fire place but great amenitites all in all it was a great experience however some sensitizing of the staff could go a long-way esp in regards to local guests.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.
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