wazua Thu, Apr 23, 2026
Welcome Guest Search | Active Topics | Log In

8 Pages<12345>»
wake up Sarova Whitesands!!
Options
Previous Topic · Next Topic
rock
#21 Posted : Tuesday, July 24, 2012 11:06:32 PM
Rank: Veteran

Joined: 2/25/2009
Posts: 973
Lack of and poor communication is as a result of preferential treatment for jungus and over-reliance on travel agents/brokers imo
Back to top
  |
hamburglar
#22 Posted : Wednesday, July 25, 2012 1:01:02 AM
Rank: Member

Joined: 12/17/2011
Posts: 887
Everybody goes through some tribulations every once in a while..Even the best hotels here in the States face uphill battles sometimes but that does not neccessarily mean that they are inept or incopetent. I once got my hotel reservation at a top of the line hotel chain here in the States so comically mixed up it would make this Mukiha saga sound like world class customer service....Let's cut Sarova some slack here.

I have been a loyal customer of Sarova everytime I visit Jamhuri so I have to step in and vouch for them. They are still a tremendous hotel and I will still be a customer whenever am in town. Nobody, especially businesses, is perfect. Let's not ruin this establishment's name over one random isolated incident...(that we know of)...

The sad thing about it is that bad publicity travels at warp speed, but the good is largely ignored...Let's be positive and look at the good side and be a little more objective. It's easy to fall prey to negativity and that's why negative news and train wrecks (figuratively speaking) attract the most viewers...That mindset can be detrimental.
Back to top
  | | Edit by user: Wednesday, July 25, 2012 1:07 AM | Reason: Not specified
jamplu
#23 Posted : Wednesday, July 25, 2012 8:57:43 AM
Rank: Veteran

Joined: 3/25/2010
Posts: 939
Location: Nai
JMORAI wrote:
@MUKIHA
Dear Mr. Mukiha,
Good evening.
Firstly on behalf of Sarova Hotels and Sarova Whitesands Beach Resort & spa, kindly accept our sincere apologies for the inconvenience caused during your booking process. Thank you for bringing all this to our attention. We value your feedback and are committed to ensuring our guests experience flawless service.
The domestic market has kept us going in tough times and good times and we truly value our domestic market patronage of Sarova whitesands Beach resort & spa. we dont take this patronage for granted.We are currently addressing the gaps pointed out in your communication and reassure you that this kind of experience is not acceptable.
we Kindly request your contact to enable us give you an update.Please email it to joy.morai@sarovahotels.com to facilitate this. We would also like to apologise to you in person when you are at Sarova whitesands and will appreciate meeting you.
Thank you so much and nice evening.


Applause Joy.Morai at least you guyz can apologize!
Back to top
  |
callaspade
#24 Posted : Wednesday, July 25, 2012 9:21:03 AM
Rank: Veteran

Joined: 11/12/2009
Posts: 925
chemos wrote:
Spend.thrift wrote:
MISHI wrote:
White sands have always delivered excellence.i have been a guest with my family many times and the experience we receive from booking to check in , food, staff manners and the entire experience is just great. maybe there was a technical failure.. i will contact them and let them know . they are open to feedback and always value such feed back. Mukiha, pole for your experience. I recommend you go and stay with them and tell your experience to the manager who is very passionate about customer service.
I will also let their head office know. i am sure you will get an apology from them.



Applause Applause Applause Applause Who remembers that Buruburu petrol station incident where someone's tyres were deflated which was on wazua sometime back?

This manager is very passionate about customer service and seems to know the facility very well.

Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly

this one sounds a bit more genuine...




....no comment, but i love whitesands
Back to top
  |
luttz
#25 Posted : Wednesday, July 25, 2012 9:21:50 AM
Rank: Member

Joined: 3/18/2008
Posts: 377
@ Jamplu! So true, not many establishment care to apologize. However, our hospitality industry needs a change of attitude in their approach to local tourism
"You've never lived until you've almost died; for those who have fought for it, life has a flavour the protected will never know."
Back to top
  |
callaspade
#26 Posted : Wednesday, July 25, 2012 9:28:14 AM
Rank: Veteran

Joined: 11/12/2009
Posts: 925
@joy.morai,maybe you need to find mukiha and introduce him to the zawadi club ASAP
Back to top
  |
kiash
#27 Posted : Wednesday, July 25, 2012 4:30:48 PM
Rank: Veteran

Joined: 4/27/2010
Posts: 951
Location: Nyumbani
Robinhood wrote:
@Mukiha,
We are deep in the high season when these high end tourist outfits are bursting to the seams with foreign tourists. Local visitors simply struggle to find space in these high end establishments at this time. Pole! They could have just said we are full...



Well said,
This is not only the case of White sands, lucky for you they have apologized; it’s so common in many hotels where jungus visit. Reminds me of sometimes back when i visited Trout tree on your way to Nanyuki with some friends. On that particular day they were waiting for a group of tour operators from Somak but we arrived kitu 20 minutes before they arrived, we were kitu 6 and we took a table enough for us and when the guy guess he was the manager saw this, he couldn’t dare tell us to move but we could hear him asking almost loud, sasa watu wa somak wataketi wapi? When the guys arrived finally, you can bet where all attention went to. After eating we had to look for the cashier for more than 15 minutes to pay our bill fortunately for them I was not the one to hand over the cash. My friend was more patient ningeponyoka nazo
Back to top
  |
kollabo
#28 Posted : Wednesday, July 25, 2012 4:35:04 PM
Rank: Veteran

Joined: 2/3/2012
Posts: 1,317
@joy.morai you serve horrible food at Whitesands. It tastes like cat food. I wouldnt recommend it to anyone.
Back to top
  |
mawinder
#29 Posted : Wednesday, July 25, 2012 5:10:24 PM
Rank: Elder

Joined: 4/30/2008
Posts: 6,029
kollabo wrote:
@joy.morai you serve horrible food at Whitesands. It tastes like cat food. I wouldnt recommend it to anyone.

Try Pontoon on Links road Nyali for the best meals.
Back to top
  |
aemathenge
#30 Posted : Wednesday, July 25, 2012 5:56:19 PM
Rank: Elder

Joined: 10/18/2008
Posts: 3,434
Location: Kerugoya
kollabo wrote:
It tastes like cat food.


What were you thinking?

Eating Cat food that is?

How often have you have you been served at the White Sands.

Perhaps there is something very wrong with your taste buds. But then again, what would you expect of somebody who eats cat food?
Back to top
  |
8 Pages<12345>»
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Wazua Market Theme
Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
Copyright © 2026 Wazua.co.ke. All Rights Reserved.