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wake up Sarova Whitesands!!
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Horton
#11 Posted : Tuesday, July 24, 2012 12:26:52 AM
Rank: Veteran

Joined: 8/30/2007
Posts: 1,558
Location: Nairobi
Mukiha try Severin, cheaper and of similar quality, if not better.

Have you considered the several beach apartments? There is Almasi, pa Pweza near CBA, Eden beach apartments?
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MISHI
#12 Posted : Tuesday, July 24, 2012 3:19:34 PM
Rank: Hello

Joined: 7/24/2012
Posts: 1
White sands have always delivered excellence.i have been a guest with my family many times and the experience we receive from booking to check in , food, staff manners and the entire experience is just great. maybe there was a technical failure.. i will contact them and let them know . they are open to feedback and always value such feed back. Mukiha, pole for your experience. I recommend you go and stay with them and tell your experience to the manager who is very passionate about customer service.
I will also let their head office know. i am sure you will get an apology from them.
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Spend.thrift
#13 Posted : Tuesday, July 24, 2012 3:46:19 PM
Rank: Member

Joined: 8/11/2009
Posts: 302
MISHI wrote:
White sands have always delivered excellence.i have been a guest with my family many times and the experience we receive from booking to check in , food, staff manners and the entire experience is just great. maybe there was a technical failure.. i will contact them and let them know . they are open to feedback and always value such feed back. Mukiha, pole for your experience. I recommend you go and stay with them and tell your experience to the manager who is very passionate about customer service.
I will also let their head office know. i am sure you will get an apology from them.



Applause Applause Applause Applause Who remembers that Buruburu petrol station incident where someone's tyres were deflated and which was on wazua sometime back?

This manager is very passionate about customer service and seems to know the facility very well.

Mukiha kubali ombi la msamaha.
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  | | Edit by user: Tuesday, July 24, 2012 3:54 PM | Reason: Not specified
jamplu
#14 Posted : Tuesday, July 24, 2012 3:52:42 PM
Rank: Veteran

Joined: 3/25/2010
Posts: 939
Location: Nai
MISHI wrote:
White sands have always delivered excellence.i have been a guest with my family many times and the experience we receive from booking to check in , food, staff manners and the entire experience is just great. maybe there was a technical failure.. i will contact them and let them know . they are open to feedback and always value such feed back. Mukiha, pole for your experience. I recommend you go and stay with them and tell your experience to the manager who is very passionate about customer service.
I will also let their head office know. i am sure you will get an apology from them.



ha... are you the guy who went for lunch and left @Mukiha waiting for your response as you ate your biriani. shame on you.
@Mukiha go to severin forget Whitesands.
Some of these hotels in Mombasa treat local tourists as beggars.
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chemos
#15 Posted : Tuesday, July 24, 2012 3:53:59 PM
Rank: Elder

Joined: 11/28/2006
Posts: 1,799
Spend.thrift wrote:
MISHI wrote:
White sands have always delivered excellence.i have been a guest with my family many times and the experience we receive from booking to check in , food, staff manners and the entire experience is just great. maybe there was a technical failure.. i will contact them and let them know . they are open to feedback and always value such feed back. Mukiha, pole for your experience. I recommend you go and stay with them and tell your experience to the manager who is very passionate about customer service.
I will also let their head office know. i am sure you will get an apology from them.



Applause Applause Applause Applause Who remembers that Buruburu petrol station incident where someone's tyres were deflated which was on wazua sometime back?

This manager is very passionate about customer service and seems to know the facility very well.

Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly

this one sounds a bit more genuine...
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murchr
#16 Posted : Tuesday, July 24, 2012 7:50:42 PM
Rank: Elder

Joined: 2/26/2012
Posts: 15,980
MISHI wrote:
White sands have always delivered excellence.i have been a guest with my family many times and the experience we receive from booking to check in , food, staff manners and the entire experience is just great. maybe there was a technical failure.. i will contact them and let them know . they are open to feedback and always value such feed back. Mukiha, pole for your experience. I recommend you go and stay with them and tell your experience to the manager who is very passionate about customer service.
I will also let their head office know. i am sure you will get an apology from them.



Now where is muhika?
"There are only two emotions in the market, hope & fear. The problem is you hope when you should fear & fear when you should hope: - Jesse Livermore
.
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JMORAI
#17 Posted : Tuesday, July 24, 2012 9:59:22 PM
Rank: Hello

Joined: 7/24/2012
Posts: 1
@MUKIHA
Dear Mr. Mukiha,
Good evening.
Firstly on behalf of Sarova Hotels and Sarova Whitesands Beach Resort & spa, kindly accept our sincere apologies for the inconvenience caused during your booking process. Thank you for bringing all this to our attention. We value your feedback and are committed to ensuring our guests experience flawless service.
The domestic market has kept us going in tough times and good times and we truly value our domestic market patronage of Sarova whitesands Beach resort & spa. we dont take this patronage for granted.We are currently addressing the gaps pointed out in your communication and reassure you that this kind of experience is not acceptable.
we Kindly request your contact to enable us give you an update.Please email it to joy.morai@sarovahotels.com to facilitate this. We would also like to apologise to you in person when you are at Sarova whitesands and will appreciate meeting you.
Thank you so much and nice evening.
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murchr
#18 Posted : Tuesday, July 24, 2012 10:09:31 PM
Rank: Elder

Joined: 2/26/2012
Posts: 15,980
JMORAI wrote:
@MUKIHA
Dear Mr. Mukiha,
Good evening.
Firstly on behalf of Sarova Hotels and Sarova Whitesands Beach Resort & spa, kindly accept our sincere apologies for the inconvenience caused during your booking process. Thank you for bringing all this to our attention. We value your feedback and are committed to ensuring our guests experience flawless service.
The domestic market has kept us going in tough times and good times and we truly value our domestic market patronage of Sarova whitesands Beach resort & spa. we dont take this patronage for granted.We are currently addressing the gaps pointed out in your communication and reassure you that this kind of experience is not acceptable.
we Kindly request your contact to enable us give you an update.Please email it to joy.morai@sarovahotels.com to facilitate this. We would also like to apologise to you in person when you are at Sarova whitesands and will appreciate meeting you.
Thank you so much and nice evening.



We have another Bona-Fide member here wapi admin?
"There are only two emotions in the market, hope & fear. The problem is you hope when you should fear & fear when you should hope: - Jesse Livermore
.
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essyk
#19 Posted : Tuesday, July 24, 2012 10:26:09 PM
Rank: Elder

Joined: 11/15/2011
Posts: 4,518
You guys are pathetic.

Must you wait till a potential client complains to the world b4 u act?

What picture is painted and how many europeans do u think have read this complaint?
The day you guys start treating kenyans like humans is the day you will progress.

Now the best apology would be to offer him free full board stay for the days he's there.
That shows ur apologetic,caring and value ur clients cz there's nothing annoying as bad customer service.

"The true measure of a man is how he treats someone who can do him absolutely no good.
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  | | Edit by user: Tuesday, July 24, 2012 10:28 PM | Reason: Not specified
danas10
#20 Posted : Tuesday, July 24, 2012 10:26:14 PM
Rank: Member

Joined: 10/8/2010
Posts: 763
Location: Intersection
JMORAI wrote:
@MUKIHA
Dear Mr. Mukiha,
Good evening.
Firstly on behalf of Sarova Hotels and Sarova Whitesands Beach Resort & spa, kindly accept our sincere apologies for the inconvenience caused during your booking process. Thank you for bringing all this to our attention. We value your feedback and are committed to ensuring our guests experience flawless service.
The domestic market has kept us going in tough times and good times and we truly value our domestic market patronage of Sarova whitesands Beach resort & spa. we dont take this patronage for granted.We are currently addressing the gaps pointed out in your communication and reassure you that this kind of experience is not acceptable.
we Kindly request your contact to enable us give you an update.Please email it to joy.morai@sarovahotels.com to facilitate this. We would also like to apologise to you in person when you are at Sarova whitesands and will appreciate meeting you.
Thank you so much and nice evening.


Applause Applause Applause good of you to apologise. Mukiha needs to see this even though he may have sought alternatives.
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