wake up Sarova Whitesands!! - Review - Wazua

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wake up Sarova Whitesands!!

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mukiha		#1 Posted : Monday, July 23, 2012 3:37:12 PM
Rank: Elder Joined: 6/27/2008 Posts: 4,114		I have been trying to book a room since 11am!! First I went to their website and call the listed number -- no answer!! Then sent an email using address given....waited waited and waited.. no response Called Sarova head office and asked for Whitesands number (was expecting to be connected directly from Nairobi, but no luck) Called new number and had to be passed to three different people before getting connected to the right person to take my booking... Then tried to get rates from this nice guy...it was more difficult than pulling teeth! Then tried getting some basic info; the guy says its better to send an email! I tell him that I've done that already and there has been no reply! He says the address I used is wrong! and gives me a new one. I send the email and 30 minutes later, he replies to say he is working on my enquiry and will be back with the info soon.... Another one hour later; no reply, so I call again and ask for "my guy". Ati he has gone for lunch!!!! Isn't it a wonder that our tourism industry is surviving at all? Nothing is real unless it can be named; nothing has value unless it can be sold; money is worthless unless you spend it.
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essyk		#2 Posted : Monday, July 23, 2012 3:45:38 PM
Rank: Elder Joined: 11/15/2011 Posts: 4,518		Uko patient tu sana! Wewe hujui kuwa mkali. Can threaten anybody with nebuchadnezerisation akijaribu kunichezea hivyo. Most of these people who pick up calls are interns or trainees esp when u hear them say they will consult. Hawajui what to do, so be firm and mkali saaana. Threaten them and demand good service and utahudumiwa pap! "The true measure of a man is how he treats someone who can do him absolutely no good.
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MBILI		#3 Posted : Monday, July 23, 2012 3:50:58 PM
Rank: New-farer Joined: 6/14/2012 Posts: 40		Very very bad image for a hotel we perceive top of the range! NKT most of these depend on travel agents for their bookings ,and i wouldnt be surprised that even the guy you spoke with doesnt know how to go about it.@ mukiha Why dont you try another hotel (which hotel or business for that matter has a website that has a wrong address,or emails that dont work)Bure kabisa!
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Robinhood		#4 Posted : Monday, July 23, 2012 4:01:31 PM
Rank: Elder Joined: 12/11/2008 Posts: 2,306		@Mukiha, We are deep in the high season when these high end tourist outfits are bursting to the seams with foreign tourists. Local visitors simply struggle to find space in these high end establishments at this time. Pole! They could have just said we are full... Great men are not always wise, neither do the aged understand judgement...
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mukiha		#5 Posted : Monday, July 23, 2012 4:13:05 PM
Rank: Elder Joined: 6/27/2008 Posts: 4,114		Finally, myt email was replied to... by two different people - none of whom is "my guy" They give me different rates - from each other and from the one given by "my guy". And the terms are also different!! God help them... Some one in wazua please tell me where else to check - Serena is too far off town Nothing is real unless it can be named; nothing has value unless it can be sold; money is worthless unless you spend it.
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chiaroscuro		#6 Posted : Monday, July 23, 2012 4:23:13 PM
Rank: Veteran Joined: 2/2/2012 Posts: 1,134 Location: Nairobi		Talk of a comedy of errors!
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FundamentAli		#7 Posted : Monday, July 23, 2012 4:28:46 PM
Rank: Veteran Joined: 11/4/2008 Posts: 1,289 Location: Nairobi		@Mukiha, You can make your bookings here in Nairobi. I always do and negotiate discounts as a repeat customer from this end. Make a small deposit and booking is confirmed including preferred rooms.
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MBILI		#8 Posted : Monday, July 23, 2012 4:30:55 PM
Rank: New-farer Joined: 6/14/2012 Posts: 40		CHECK ;BAHARI BEACH HOTEL,VOYAGER,NYALI BEACH HOTEL,all not far from life.
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newfarer		#9 Posted : Monday, July 23, 2012 9:28:30 PM
Rank: Elder Joined: 3/19/2010 Posts: 3,505 Location: Uganda		voyager beach. ask for 'Captain' ,operations. punda amecheka
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luttz		#10 Posted : Monday, July 23, 2012 10:14:10 PM
Rank: Member Joined: 3/18/2008 Posts: 377		@ Mukiha! It confirms the nightmare of most entrepreneurs who argue that it's a challenge getting qualified and skilled people. Voyager and Serena are suitable options. Dont focus on the distance "You've never lived until you've almost died; for those who have fought for it, life has a flavour the protected will never know."
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