I conned myself two weeks ago;
it started with sending money through Mpesa. since safaricom started the contact search tool on mpesa menu, i no longer have to write down numbers on palms. So i searched and the name popped up. I didn't have to confirm the number coz I had searched. After sending the money, a confirmation with a strange name was replied. Do I say I raised so much hell at I&M customer care only to be told I had saved the wrong number. I strongly refuted that since I called the right person I wanted to send the cash to.
To cut a long story short, the contact had rightly saved on phone memory, but wrongly on the Simcard. The mpesa search tool searches on the simcard not on phone memory. It was embarrassing.
The nigga had withdrawn the money within 10 minutes and safaricom advices that to recover the cash, I have to file a fraud claim with the police. With our inefficient police force, it is impossible to trace the guy coz the bribes will exceed the till.
Is it possible for safaricom to put a rule that when one cons, next time he loads money in his mpesa account is automatically sent from his connees.
A week later, i received double the money I had lost from a questionable source. I didn't withdraw the cash. I was tempted to, but didn't. I gladly reverted the transaction when customer care called.
We need better rules to address fraud. we cant rely on honesty and goodwill.