*544# is how you check the bundle balance on Airtel. Do not know how it is that the customer support do not know.
1. Remove the Airtel sim card from the modem, and put it in a phone.
2. Enter *544# A USSD menu will show. The first option is check balance.
3. After selecting the first option, you will receive an sms with your bundle balance.
They tried to bury us, they didn't know we were seeds.