I opened a saving account for my child with one of the banks. I never use the ATM despite the fact that I have one. A few weeks ago, I realized that sometimes last yr some cash was withdrawn from the ATM 2 times en I have no idea who did it. During this time, the ATM had expired en the bank had automatically renewed the ATM card which they say, they later discarded it after sometime coz I did not pick it on time. En this is precisely the same duration the cash was withdrawn.

I have been toiling in the bank en am taken from one desk to another explaining the same story, with no help. They even promised that they would view the CCTV camera with me to find out who withdrew, but it does not seem to bare fruits.

Anyone who knows how I can go about it?

National Bank

SOme of those accounts ukifungua ensure you check that box for Debit alert through your phone. you will be alerted on your once a your ac is debited

Not all banks will notify you irrespective of how many times you check the debit box.

I operate my finances thru 3 different banks and among them Equity have never notified me when a withdrawal or deposit is made. I have gone to their customer service three times and given some form to fill and nothing changes, the other two NIC & Stanchart are very convenient at that. Guess someone at Equity is sleeping on his job and Dr. Mwangi should act on him.

You can get your branch contact here

http://www.nationalbank....dex.php?page=Contact-Us

A simple e-mail will do especially if you copy your predicament stating clearly how long you've persued the same without success to corporateaffairs@nationalbank.co.ke......They will get to you faster than Flash Gordon.