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CFC Financial sending people to agents
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QW25091985
#111 Posted : Wednesday, May 09, 2012 8:46:47 AM
Rank: User

Joined: 1/24/2012
Posts: 1,675
Location: In Da Hood
sparkly wrote:
mwekez@ji wrote:
@sparkly, Simplified, Aguytrying

Mistrust has never been on CFC but the agents


The last time i dealt with an agent, my buy orders were not executed for months, i lost all the liqiud cash i had deposited with them and the principal refused to take responsibilty. On my last visit to the agent there was a large padlock on the door and their phones were mteja, till now.



hebu name AND SHAME THE STOCKBROKER
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Mastermind
#112 Posted : Wednesday, May 09, 2012 2:05:16 PM
Rank: Veteran

Joined: 1/25/2012
Posts: 1,624
Location: Langley
Dear Mr. Mastermind,

Thank you for your email.

All CfC Stanbic Financial Services agents have been allowed to conduct business on behalf of the organization and are bound by the organization code of ethics.

Please note that the All deposits to buy shares are to be made to any of our CFC Stanbic bank branches. Our bank account number remains unchanged. The agent does not hold any cash on behalf of the client. The payments are also processed by us. The agent facilitates the process of transactions only.

In case of any disagreement with the agent the complaint can be forwarded to us and the issue will be addressed accordingly.

Our online share trading platform is working many of our clients are executing a lot of orders using the platform. The problem could be the internet provider that you are using.

All our clients are valued and is our pleasure to serve you better.

Please be advised that we have upgraded and renamed our website to:-www.cfcstanbic.co.ke

To register for Online Share Trading, please Visit our website on http://www.csfs.co.ke/activelite/ and Click on the hyperlink labeled “New User Registration”. For queries on the web interface kindly send an e-mail to ost@stanbic.com
Regards,
Susan Njuguna | Customer Service Consultant| Head Office | CfC Stanbic Financial Services |
1st Floor, CfC Stanbic Building | Kenyatta Avenue | Nairobi | Kenya |
If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.
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youcan'tstopusnow
#113 Posted : Wednesday, May 09, 2012 2:32:52 PM
Rank: Chief

Joined: 3/24/2010
Posts: 6,779
Location: Black Africa
Mastermind wrote:

Our online share trading platform is working many of our clients are executing a lot of orders using the platform. The problem could be the internet provider that you are using.

Shame on you
GOD BLESS YOUR LIFE
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Jamani
#114 Posted : Wednesday, May 09, 2012 2:48:22 PM
Rank: Elder

Joined: 9/12/2006
Posts: 1,554
Is the ISP i am using responsible for password changing every now and again? Is the ISP I am using responsible for error messages that the AT is currently unavailable try again later or please call customer care on xyz, is the ISP i am using responsible for locking and ending my sessions with requests to relog
Common CSFS get serious.....
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tuvok
#115 Posted : Wednesday, May 09, 2012 3:33:54 PM
Rank: Member

Joined: 5/2/2007
Posts: 536
Jamani wrote:
Is the ISP i am using responsible for password changing every now and again? Is the ISP I am using responsible for error messages that the AT is currently unavailable try again later or please call customer care on xyz, is the ISP i am using responsible for locking and ending my sessions with requests to relog
Common CSFS get serious.....



At times I have to delete the cookies (si zaa kukula) from my browser and restart it so as to regain access to the portal.

I'm sure developing a more secure and stable portal is not too difficult.
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Jamani
#116 Posted : Wednesday, May 09, 2012 3:38:02 PM
Rank: Elder

Joined: 9/12/2006
Posts: 1,554
tuvok wrote:
Jamani wrote:
Is the ISP i am using responsible for password changing every now and again? Is the ISP I am using responsible for error messages that the AT is currently unavailable try again later or please call customer care on xyz, is the ISP i am using responsible for locking and ending my sessions with requests to relog
Common CSFS get serious.....



At times I have to delete the cookies (si zaa kukula)Laughing out loudly Laughing out loudly Laughing out loudly Laughing out loudly from my browser and restart it so as to regain access to the portal.

I'm sure developing a more secure and stable portal is not too difficult.Applause Applause Applause

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mwekez@ji
#117 Posted : Thursday, May 10, 2012 8:08:07 AM
Rank: Chief

Joined: 5/31/2011
Posts: 5,121
QW25091985 wrote:
sparkly wrote:
mwekez@ji wrote:
@sparkly, Simplified, Aguytrying

Mistrust has never been on CFC but the agents


The last time i dealt with an agent, my buy orders were not executed for months, i lost all the liqiud cash i had deposited with them and the principal refused to take responsibilty. On my last visit to the agent there was a large padlock on the door and their phones were mteja, till now.



hebu name AND SHAME THE STOCKBROKER

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sysdevPM
#118 Posted : Thursday, May 10, 2012 9:47:38 AM
Rank: New-farer

Joined: 6/14/2011
Posts: 32
Location: nairobi
Mastermind wrote:
Dear Mr. Mastermind,

Thank you for your email.

All CfC Stanbic Financial Services agents have been allowed to conduct business on behalf of the organization and are bound by the organization code of ethics.

Please note that the All deposits to buy shares are to be made to any of our CFC Stanbic bank branches. Our bank account number remains unchanged. The agent does not hold any cash on behalf of the client. The payments are also processed by us. The agent facilitates the process of transactions only.

In case of any disagreement with the agent the complaint can be forwarded to us and the issue will be addressed accordingly.

Our online share trading platform is working many of our clients are executing a lot of orders using the platform. The problem could be the internet provider that you are using.

All our clients are valued and is our pleasure to serve you better.

Please be advised that we have upgraded and renamed our website to:-www.cfcstanbic.co.ke

To register for Online Share Trading, please Visit our website on http://www.csfs.co.ke/activelite/[/color] and Click on the hyperlink labeled “New User Registration”. For queries on the web interface kindly send an e-mail to ost@stanbic.com
Regards,
Susan Njuguna | Customer Service Consultant| Head Office | CfC Stanbic Financial Services |
1st Floor, CfC Stanbic Building | Kenyatta Avenue | Nairobi | Kenya |


instead of using this [color=red]http://www.csfs.co.ke/activelite/
i advise you to use : [color=blue]http://www.csfs.co.ke/clientInterface[/color. Don't know why but it works
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  | | Edit by user: Thursday, May 10, 2012 12:26 PM | Reason: Not specified
Aguytrying
#119 Posted : Thursday, May 10, 2012 10:11:49 AM
Rank: Elder

Joined: 7/11/2010
Posts: 5,040
cfc activelite internet requirements is like online gaming. The ping is very important as it is a real time online application. If your ping is low, the servers either wont let you in, or if you are in they'll kick you out.
A good ping for example is when you are able to stream videos without stuttering.
The investor's chief problem - and even his worst enemy - is likely to be himself
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QW25091985
#120 Posted : Thursday, May 10, 2012 4:27:27 PM
Rank: User

Joined: 1/24/2012
Posts: 1,675
Location: In Da Hood
kenmac wrote:
QW25091985 wrote:
QW25091985 wrote:
kenmac wrote:
Caution: leave no cash balances in your CFC until this mess is sorted. That was a lesson from the defunct Nyagah. Those wailing loudest were those with cash balances in their accounts.

Am considering AIB, SIB, Faida or DSL.


DSL asin discount securities limited ? are you nuts ?


bytheway faida is also good they used to have some very serious research department . i think the whole research team moved to s.i.b Laughing out loudly Laughing out loudly Laughing out loudly coz they stopped giving the periodic research notes .


I owe Bob Karina a lot from radio programmes several years ago. It might be payback time, still weighing the options though....



LOL. some guys think am advertising sib here . Nope . let logic prevail .what would you rather have a broker with the best customer service and nicest offices with the most prettiest and handsomest agents to attend to you but have no clue what to buy or sell.

or be with a broker with an average customer care service who have the best research department around who can give you technical and as well as fundermental reports on event in the market . well your guess is good as mine !
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